222,876+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,876 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Never ending issues
I was in a collision that resulted in a total loss of my vehicle. Tow truck took more than 2hrs. Police had to have the car towed. My adjuster didn't know where my car was towed to, or where it was being appraised. Appraisal was more work on my end than necessary. Even with links to dealerships selling the exact make/model/year/mileage. Reaching any department is nearly impossible. Claims department is inconsistent with information. I went from no deductible, to maybe 50/50, to at fault. Claims department needs to be emailed the same documents repeatedly. INCLUDING an ambulance fee. I got a second letter in the mail reminding me of the unpaid balance. The rental car company called me saying my rental was over due and that they have not heard back from my insurance. I had to call the insurance and ask them to call the rental company. I was told to return the rental and went 2 weeks with no car untill the settlement cheque arrived. Due to the pandemic, the delivery date of my new car is unknown to the dealership. I've paid for the whole year. They canceled my auto policy. This "savings" will cost you. Horrible experience. Horrible customer service. Horrible company. Edit: The response to this review from sonnet is useless, they didn't help at all. UPDATE: Received a FINAL NOTICE for the ambulance fee. SONNET NEVER PAID IT! I paid out of pocket so my credit score doesn't get affected due to this epic failure of an insurance company.
Insurer: Sonnet
By: Sandy Amaral
Great Insurance
Great Insurance and great reimbursement turn around time
Insurer: ASPCA
By: Sandra
Farley is pretty special to us
Farley is pretty special to us. We like the way Pets Best handled the two claims we submitted. Unfortunately, Farley is a lab puppy of 18 months and likes to put everything in his mouth. Sometimes it gets him into trouble. Thanks for your support while Farley grows up. Fred Underwood
Insurer: Pets Best
By: Fred Underwood
The young lady that got me signed up…
The young lady that got me signed up was Very Kind and Helpful!!!
Insurer: ManyPets
By: Phillip Dowsett
Just signed on with Many Pets
Just signed on with Many Pets. So far customer service has been excellent and the policy is very clear and easy to understand. Compared several others and this pet plan seemed to be the best value for the premium.
Insurer: ManyPets
By: Susan
SHADY RULES
I signed up for the Insurance for my dog and as luck would have it my dog got very sick suddenly before his waiting period was over (2 days before) ugh. They wouldn't cover any of the expenses because they deemed it a pre-existing condition, which was fine so I canceled the plan since they were not going to pay for anything, but they pro-rated me back to the day I started the plan, even though there was a 14 day waiting period that I couldn't use it and because he got sick during that time now they wont cover anything related to it but I'm supposed to pay for that time anyway. Got me once shame on you....wont get me again C-ya
Insurer: Pets Best
By: Zen
I have never bought pet insurance… is a good one.
I have never bought pet insurance before. This was a new experience for me. Way too many insurances to choose from. But I found many pets.com to have the things that I was looking for as far as reimbursement and price and deductibles. I’m hoping my experience with manypets.com is a good one.
Insurer: ManyPets
By: customer
Trupanion has been a TRUE companion!
Your staff is helpful, compassionate, and result oriented. I could not be more pleased with the service and claims response I have received. Thank you so much
Insurer: Trupanion
By: Susan