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Overall good, minus this claim setback
I would say, I really do like have the pet insurance so far they covered pretty much everything. However I will say I was beyond frustrated with a claim I had for my dog and they tried to tell me it was pre existing condition from 2021, when if you read his records his issue in 2023 was 100 percent not related in any way shape or form. They denied covered of the claim, and constantly asked for records when they already had them. I work in vet field. His condition was new and not pre existing I found it really obvious that they did not through his records carefully enough. It felt like a 2 to 3 month battle of going back and forth meanwhile waiting for my dog who is limping and in pain to wait to proceed with medical treatment due to the wait on this claim I made. I felt as is they were trying to get out of his claim by comparing it to something he had in 2015. Then when I argued they said it was not considered pre existing in an email, then stated that it was. Little inconsistent overall I am pleased I just found this particular situation very frustrating.
Insurer: Embrace
By: Gina
Customer service
Even though they had all necessary information they still denied my claim. I had to call them and let them know that they had everything and to please review the claim. They did and I was paid. The fact that I had to call them for this was unnecessary.
Insurer: Embrace
By: Consumer
fast claims processing good underwriting
fast claims processing good underwriting
Insurer: Pets Best
By: Mike Gagliardi
Terrible insurance in my experience
I have had Healthy Paws Insurance for my two pets since 2019, claimed the insurance once with no problem. This year, I filed a claim (second time in four years) in the beginning of February, up until today ( March 29), I heard nothing back. I emailed them several times and each time I received generic message of claim processing and expected to finish in 7 days, that’s many many 7 days. I originally bought this insurance because the premium is lower than others and good reviews. Since then, insurance premium has increased and will be increased again next cycle. I finally decided to cancel this insurance, they are good at taking your money but not fulfilling their duty. In this day and age, good reviews online don’t mean a lot.
Insurer: Healthy Paws
By: Michelle
I submitted my first claim
I submitted my first claim to help go towards my deductible. It was very easy. Took me less than 5 minutes to file claim on line. Don't know if anything will be applicable but it was worth the try, and it was so easy, why not try.
Insurer: Pumpkin
By: Karrie M
Pumpkin has been very responsive…
Pumpkin has been very responsive helpful to me. I've learned to trust them, and I know they'll do the same for you!
Insurer: Pumpkin
By: customer
Claim response
Our dog has been covered by Trupanion since he was a puppy. He has been healthy until recently . Now that he is 11 years old and having health problems I have had to make some substantial claims. So far Trupanion has been prompt and fair in responding to them.
Insurer: Trupanion
By: Robert
They provided all the information I…
They provided all the information I needed. Now I can sleep well knowing that my baby is well protected.
Insurer: Trupanion Canada
By: Mark
Don't get a policy if you have a shelter dog
I purchased the pet insurance amidst immediately after adopting my dog. I submitted a claim for allergies which the vet was ruling out either good or environmental cause. After almost 2 months the claim was denied as being preexisting. I had given very notes, contact information for the shelter (who reported the dog had no issue while with them) and the name of the vet who saw the dog prior to being surrendered. Pets best states in their policy that they can deny claims even if there isn't documentation of there being a preexisting condition.
Insurer: Pets Best
By: Wendy Rosenberg
Healthy Paws insurance is great
Healthy Paws insurance is great, reps are wonderful easy to use and takes cares of claims in a wonderful fashion
Insurer: Healthy Paws
By: Warren hall