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Amazing
Staff, coverage and direct billing
Insurer: Trupanion
By: Stella shirman
Need quicker access to human customer support
Fetch does a great job reimbursing claims….however, if there are ANY issues, it is a little difficult to get the support needed in a timely or reasonably simple manner. For example, the chat support operates like a maze in a phone menu. Trying to discover the email my vet should use in order to provide additional documentation turns into a frustrating research project as I’m directed through a prescribed catalog of subjects and webpages to visit before finally being allowed to make contact with a human to ask a very simple question. Also, I’m human. I make mistakes. I don’t proofread well enough sometimes. Please make it easier to edit or even cancel a submitted claim. That was the reason for my first foray into your chatbot maze about two weeks ago.
Insurer: Fetch
By: MJ
So far so good
So far so good. I have not needed to use my pets insurance yet. It was easy to sign up.
Insurer: Pumpkin
By: Patty Wehr
CS staff was very helpful in…
CS staff was very helpful in transitioning me from my old pet insurance to Spot. Thank you!
Insurer: Spot
By: Joanne Hedou
Great Pet Insurance
Hello, We have had a wonderful time with Fetch pet insurance. We got a puppy back in November 2022. We took him to the vet as a puppy and he received a clean bill of health. A couple months later we were playing in the yard when our puppy vomited and collapsed. He stopped breathing and his heart stopped as well. Luckily my boyfriend was able to give him chest compressions and bring him back to life. Our puppy has had to go to several follow up vet appointments since including a cardiologist visit and Fetch Pet Insurance has covered exactly what the policy promised it would cover. I highly recommend this company, they have been great to work with.
Insurer: Fetch
By: Danielle
Such an easy insurance to work with
Such an easy insurance to work with. Quick payments.
Insurer: Embrace
By: Debra Adkins-Johnson
My dog Archie
Healthypaws is the best pet insurance! There is no comparison. All the other insurances pay for wellness visit/vaccinations and very little or nothing for medications and procedures for illness, disease and injury. Basically your premium payments are paying for wellness visits/ vaccines. What coverage do you get in return? Nothing! Healthypaws pays for 80% of any illness, disease or injury procedure and medications cost!!! And there is no yearly cap on how much they will pay! My dog needed very extensive surgery and hospitalization. Healthypaws reimbursed me within days of recieving the claim! They even contacted me to see how my dog was doing! Great customer service!!! I tell everyone to use Healthypaws and you should too!!!
Insurer: Healthy Paws
By: Maria
Scam
Awful company. Took our money and denied every invoice. Pieces of you know what.
Insurer: Pets Plus Us
By: Leroy
She was friendly and knowledgeable
She was friendly and knowledgeable. Answered the questions I had.
Insurer: Prudent Pet
By: urgemetoaol.com