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Excellent customer service, great transparency and knowledgeable!
I'm a new cat mom and learning everything as I go, which is exciting and scary! I knew I wanted to get insurance for my sweet girl, Kitty but had so many questions and things I wasn't sure of. I called and spoke with Aileen and she was so kind and knowledgeable and answered all of my questions and didn't make me feel dumb for asking. She didn't pressure me into starting a policy which I appreciated very much. I gave it some time and continued researching online and each time I compared companies, Fetch always came out on top with what I was looking for. I called again with some questions and got to speak with Aileen again which was so nice and comforting! She answered my additional questions and eased my concerns about a couple things. She never once made me feel rushed or unimportant to her. I really enjoyed our conversation, it felt like I was talking to one of my girlfriends! She definitely helped make an initial confusing decision, very easy for me. I'm excited for Kitty and myself to be part of the Fetch family! Thank you Aileen!
Insurer: Fetch
By: Heather Misko
I strongly do not recommend Embrace Pet…
I strongly do not recommend Embrace Pet Insurance. We paid premiums expecting coverage for our pets, but when we filed our claims, all were denied. Both our family veterinarian and a veterinary specialist provided written letters confirming that the injuries were not pre-existing conditions, yet the company still refused coverage. We submitted thorough medical documentation and followed their process, but our claims were dismissed without fair consideration. After this experience, we canceled our policy. In my opinion, this company does not stand by its stated coverage, and pet owners should be aware before trusting them with their pets’ health care. We were left with thousands of dollars in expenses that we reasonably expected to be covered.
Insurer: Embrace
By: Kayla Wunschel
Protection
I am new to trupanion but reviews and referrals were important and helped me decide on joining, I just would like to ad that as a senior on a limited income, reducing our rates would be appreciated and welcomed.
Insurer: Trupanion Canada
By: Valeri
Happy
Excellent company Excellent experience
Insurer: Trupanion
By: Sally
My dog suffered with a perianal…
My dog suffered with a perianal fistula. My vet tried various treatments for a year. When treatments were exhausted, my dog had surgery to remove affected gland and repair fistula. Embrace quickly paid all submitted claims. A year of treatment and surgery were very expensive for me without insurance help. Very satisfied and would recommend to anyone with a pet.
Insurer: Embrace
By: Mary Sullivan
Please don't believe what their page…
Please don't believe what their page says!! I did and now my dog almost died I had to get her to the emergency room due to unexpected bleeding , we didn't know she had a tumor, this was a "pre existing " illness. So the " emergency visit " coverage didn't approve it. An Emergency is UNEXPECTED , things happen, COMPLICATIONS happen. Dont waste your time and money with them.
Insurer: Fetch
By: KJ HV
Filed a claim for my dog having a small…
Filed a claim for my dog having a small mass removed from under her eyelid. The claim was handled without any issues and was completed in less than a week.
Insurer: Spot
By: David Pilossoph
What I like about spot is you can…
What I like about spot is you can submit your claim through their app and they respond within a few days. Their timely and the insurance is an excellent insurance because it gives back to you what they said they would.
Insurer: Spot
By: Thomas Nemmers
Great service
Thank you so much. While we were on vacation Grizzly our English Bulldog started having breathing issues. Grizzly was admitted and stayed overnight at the vet in the oxygen tank. When I submitted the bill I had an email within minutes. I was expecting to be asked for more information. I was pleasantly surprised to see my claim was approved. Pumpkin had been great
Insurer: Pumpkin
By: Warren
Was disappointed to see that exam fees…
Was disappointed to see that exam fees are not covered at all.
Insurer: Trupanion
By: AES