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Overall Great
We are overall very pleased. The customer service agents are extremely friendly and helpful. Most claims are taken care of promptly. However we did have an issue that took longer than necessary to get approved. It did get resolved and we are thankful for that. We would and do recommend Pumpkin to our friends and to others.
Insurer: Pumpkin
By: customer
Claim easy to complete and follow…
Claim easy to complete and follow instructions.
Insurer: Embrace
By: Leticia Tascian
Excellent knowledge and customer service.
Excellent customer service who takes their time explaining the policies. I love how the deductible works. Paying the deductible for an ongoing incident for the rest of your pets life.
Insurer: Trupanion Canada
By: Joanne Duval
The claim review took way too long
The claim review took way too long. In the past Pets Best reviewed the claim pretty quickly and sent my reimbursement.
Insurer: Pets Best
By: Eriel
You have 30 days to see if you like…
You have 30 days to see if you like your policy. But you pet can’t have any issues within the first 30 days?
Insurer: Trupanion
By: customer
A caring and trustworthy company.
We enrolled our yorkie when he was a puppy 13 years ago. Around the age of 7 he started to develop some health issues. Over the years he needed special veterinary services to help him with these issues. Two weeks ago at the age of 13 we suddenly lost our little baby after surgery. Trupanion was always there with us when needed and made everything easier. We recommend Trupanion to everyone we know and if we ever have another furry baby we will enroll him/her also. Our thanks and appreciation go to Trupanion and their caring staff.
Insurer: Trupanion
By: wanda lockrem
Easy to speak to representative
Easy to speak to representative. She was very helpful signing up.
Insurer: Trupanion
By: Rita bauer
Michael was friendly and knowledgeable
Michael was friendly, helpful and knowledgeable, able to answer my questions.
Insurer: Pumpkin
By: Dan
Trupanion has helped my dog throughout…
Trupanion has helped my dog throughout the years. If it wasnt For this insurance we wouldn’t be have our daisy. Thank you
Insurer: Trupanion
By: Teresa Bonanno
Pets Best is Truly the Best!
Super easy from the start to my first claim being processed. They have a great online App that I loaded onto my phone that allowed me to see any updates on my claim, policy information, and much more. When I filed my first claim, I received an email right away telling me it was in review. Then I received another when they reached out to my vet for my pup's records, and finally when my claim was accepted and processed. All in all, it took about 6 weeks. I assume it took a bit longer since it was my first claim, so I imagine the next one will be even quicker. What a piece of mind to know my fur baby is in good hands. I will definitely recommend Pets Best to anyone with a fur baby of their own.