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Overall pretty satisfied
Generally, have been quite happy with ASPCA pet insurance. They are good about reimbursing vet expenses - based on the plan I have for both dogs. You have to be aware of the type of plan you have and what it covers but they are pretty good about explaining. I submit through my vet, so it's very easy. I feel, like most retirees, it's a little pricey on a monthly basis but has certainly helped out in the long run.
Insurer: ASPCA
By: Robert(Bob)
Do not recommend wasting money
Do not recommend wasting money . Although customer service people were nice, they denied my claim on my kitty who needed a tumor removed . Why??! There were no preexisting conditions. They tout paying for cancer and it's treatments, but when it came time to pay they denied it, saying her unrelated pancreatitis that she had had the previous year was the reason they couldn't pay. She had elevated white cell count, from having had pancreatitis. So they denied any coverage at all. Again, I did like their customer service people when I called but it's useless in my opinion .. maybe only in the case of an emergency for your pet. The only reason I gave any stars is for good customer service. On top of all this they took forever to review my claim. What a waste again. Should have just paid on credit card like I had to do in the first place and saved the monthly premiums for this company. They did absolutely NOTHING to help me . 😠
Insurer: Embrace
By: Stacey M
The only reason i gave three stars is…
The only reason i gave three stars is that I signed up for ASPCA insurance three days ago and still have no policy number, or any information about how to handle claims. It makes me feel as though I sent my initial payment into thin air. This information should have come sooner.
Insurer: ASPCA
By: Annelieke Schauer
Trupanion comes through again
I wasn't expecting to receive that much insurance money when I filed my claim for the emergency vet visit I completed with my Cavapoo, Lucca. He was having difficulty going to the bathroom and needed medical attention. I wasn't thinking about filing a claim during the hours I waited for him to be seen and provided for until I woke up the next morning and remembered that Trupanion is there for me. I filed the claim and they provided a substantial amount to cover my expenses at the emergency vet. I am both relieved and grateful that I have this insurance coverage for my pet.
Seemed too easy
Entire process was almost seamless. Needed to make one phone call to verify receipt of forms and that was it. Everything else went exactly how it was supposed to, which doesn't seem to happen very often anymore. It was a pleasure dealing with both the provider and Healthy Paws. The email follow-ups were a nice touch too
Thanks Trupanion
Excellent service, never had any problems with Trupanion always paid what I expected or very close. I insured Molly the day she came home and I don't regret insuring her. I have peace of mind God forgive if anything happens to her she's covered. Thanks again Trupanion Guy
Monthly premium
Just got our annual renewal and was very unpleasantly surprised to see the premiums had gone up 25%.
Insurer: ASPCA
By: Gina
I enrolled my eight week old puppy the…
I enrolled my eight week old puppy the day I got him in Trupanion and found myself initially very impressed with how quickly they responded to claims and issues. I had to take my dog to the hospital for an emergency toxicity issue and during the procedure one of the vets (not my Dogs vet) made a note on his file that he had some mild dental disease at the time. Despite being enrolled in Trupanion this apparently counted as my Dogs first dental exam, even though he was being treated for a completely separate emergency issue by a completely separate vet, and they're basing all of his coverage off of it (he went for an official exam a week later and came back all clear from his actual vet). However, because these issues are now considered a pre-existing condition (remember that he was enrolled in Trupanion at the time when it happened) they're refusing to cover any dental issues moving forward. Support is very unsympathetic to stuff like this which is not surprising. So now I'm just waiting to see now how many other things can be classified as pre-existing conditions and I'm very cautious about taking my dog to emergency care moving forward because you never know what might end up disqualifying your dog from future coverage. Not the best experience for a new customer. Don't be seduced by all the loving marketing talk. Their primary motivation is seeing what they can get away with not covering
Insurer: Trupanion Canada
By: Simon
Easy to sign Harrison up for insurance
Easy to sign Harrison up for insurance. A fair price . Hopefully we won’t have to ever use it, but it gives us peace of mind.
Insurer: Spot
By: Susan
Paid invoice in a timely manner.
Paid invoice in a timely manner.
Insurer: Pumpkin
By: Tammy Plumley