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Great people to talk to over the…
Great people to talk to over the phone,very knowledgeable on my needs!
Insurer: Pumpkin
By: James Brandon
Sadly when one gets pet insurance you…
Sadly when one gets pet insurance you hope it’s for minor illness or broken bones etc. I got this for my pet DBCooper and am soooo thankful. He has lymphoma and dealing with fetch submitting claims and getting reimbursed into my account has been a terrific experience. I can devote my time to loving and spending what time we have instead of total stress over the costs. I wish I had gotten the unlimited package but who knew what would transpire.
Insurer: Fetch
By: Felicia
ACL Tears are injuries?
My dog tore her ACL so we brought her into the vet who recommended imaging and rest. We did both, confirmed it was a tear and then rested it for a few months hoping to avoid surgery. It didn't heal and surgery was performed. Unfortunately, ASPCA has denied her ACL tear due to it being an "illness". Even after phone calls where the customer service agents agree an ACL tear shouldn't be processed as an illness it still gets denied. I've called, emailed, appealed and I'm exhausted. It's disheartening to spend so much money on your pet, deal with surgery, rehab etc. and have to continue to fight for benefits you pay for. It should have been processed without an issue or battle. I would NOT recommend ASPCA Pet Insurance to anyone.
Insurer: ASPCA
By: Mylise Bennett
Great customer service and prompt…
Great customer service and prompt response
Insurer: Pumpkin
By: customer
Great price and benefits.
Price, benefit options and speed if response.
Insurer: ASPCA
By: Kevin Wholey
Claim processing too long
I do like how easy it is to submit documents and invoices through the app but before signing up, I read that most claims are processed in about 2 days. My very 1st claim took over a month to be completed. When I did call customer service, they were polite and said that ot could take up to 45 days to process claims. I didn't read that anywhere. Besides that, everything else seems to be doing fine. I also like the virtual vet option. Although the call in option wasn't working, I was still able to chat with someone, who was very helpful, through the app.
Insurer: Pets Best
By: T. Jones
Concerns about coverage reliability
Just wanted to let you know that after reading the reviews I will not be insuring my pets with your company. Too many valid-sounding complaints and all got basically the same generic response that you'd like more info---without any evidence of whether an issue was ever resolved. Sorry, too many warning signs to stay away. Your customer reviews on the BBB site rate you at 1.12 stars out of five with 43 complaints in the last three years. You need to improve your business. I will be sharing this feedback with Costco.
Insurer: Figo
By: Ed Herz
Prompt answer to my question and quick…
Prompt answer to my question and quick solution
Insurer: Pumpkin
By: customer
Absolute Best Pet Insurance!
I am so grateful I chose Healthy Paws for my dogs! They have both had medical issues and Healthy Paws has my back every time! It gives me great comfort knowing I can bring my dogs to the vet when they are sick. The claims are quick and easy and reimbursement is super quick! Don't hesitate to choose Healthy Paws!
Insurer: Healthy Paws
By: Daune
ASPCA is awesome!
ASPCA is a life saver!!! We have had their insurance for our dog since he was a puppy (about 3.5 years) and they have always had a super easy claim submission system, excellent reimbursements (for routine AND emergencies, but especially emergencies), and quick claim processing times. 10/10! :)
Insurer: ASPCA
By: Taylor