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Fraud
I have used Healthy Paws since 2018. I have a large mixed breed dog and opted in for the premium coverage at 90%, paying $208.40 a month. In March 2023, I had a fraud detection on my credit card and needed to replace my credit card. I had auto payments set up on Healthy Paws and forgot to update payment on the app. This happened previously in Oct 2022 when my CC expiration date passed. They notified me via email and on the app notifications. I updated payment immediately and there was no issue, no lapse in the policy. This time however, I received no notifications of a missed payment (not via mail, email, phone call, or app). I asked for proof of notification and received none. Mind you, I have all other email correspondence receipts (every time the premium increased, every change to the policy, I have proof of all other emails with Healthy Paws), but there was not one notification of this missed payment for 2023. The only email I received was on April 23rd 2023, saying my policy was cancelled due to missed payment. I reached out immediately. They said they would not reinstate my policy even if I paid right away. Further more, because of my dog's age I was also not allowed to sign up as a new member. Over the last five years, I have not missed one payment, and I only filed 1 single claim in 2020. My claim got me a total of $15 refund and immediately increased my premium, so I never filed again and decided to only file should the worst happen (cancer at old age, etc.). None of this mattered. They would not reinstate or offer any help. I paid thousands of dollars for absolutely nothing. Now, as my dog is 10 years old, I am not able to sign up for a new policy at this or any other insurance provider. I have no recourse. They don't care, why would they? I already paid them over $8K.
Insurer: Healthy Paws
By: sunny b
Trupanion Came Through in Time of Need!
Our boy Winston, a French Bulldog, became very sick. He was not eating, throwing up any water he drank, and had diarrhea. He was lethargic and seemed to be in a lot of pain. We took him to the vet and had many diagnostic tests done. Trupanion completed our claim the same day! They covered all the cost except for our deductible! I don’t know how we could’ve gotten through this without Trupanion! Thank you! I highly recommend Trupanion!
Insurer: Trupanion
By: Paula
New puppy owner
Signing up was easy. I hope if I need to put a claim in it will be easy also
Insurer: Trupanion
By: Linda
Filing, processing & payment are fast.
Submitting claims is very easy. Claims are processed and paid very quickly.
Insurer: Trupanion
By: Jean-Pierre
Great Customer Service
The customer service agent that helped was very patient and knowledgeable.
Insurer: Trupanion
By: Felicia
Nancy C.
The ease and time it took to register was great.
Insurer: Trupanion
By: Nancy
The person on the phone was most helpful.
The person on the phone was most helpful. I didnât have to wait long to talk to a human
Insurer: Trupanion
By: Mark
Tina was easy to talk to and answered the questions that I had regarding upcoming events for Leo & Jack; as well as helped me with a question regarding Scotty's allergies.
Tina was easy to talk to and answered the questions that I had regarding upcoming events for Leo & Jack; as well as helped me with a question regarding Scotty's allergies. Love Trupanion. I alway promote Trupanion even after teching at VCA
Insurer: Trupanion
By: Faith