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Trupanion 'used' to be great....but things have changed!
Trupanion 'used' to be great, but their customer support and service offerings have dramatically declined over the years. I have had all three of my dogs insured under Trupanion since they were puppies. Two of them since 8 weeks old and the other one at 6 months as we adopted her at that age. Our coverage with Trupanion started back in 2014. For many years Trupanion was great to work with. Supported their claims and helped us to take care of our valued pets. Over the past 4-5 years everything has tanked. They consistently deny the majority of claims we submit, claiming it was a 'pre-existing' condition....even when our dog had never displayed any sort of occurrence of a condition in the past. I am the first to understand that rules are there for a reason but in too many cases, they have made their own 'rules'. They went so far as to deny the claim when our vet wrote several personal letters disputing their claims. One example was my bulldog had an ear infection. They stated that because bulldogs commonly have allergies it would not be covered. This was after being a member with 3 pets for over 9 years for EACH pet. This is only one of the many issues I've had. Sadly because my pets are getting older I am forced to keep them on the insurance as once you take them off then, God forbid something really bad happened, there woudl be no coverage. I can tell you that I will never use Trupanion again for any of my new pets that I will have in my life. They care more about their bottom line of making money than about honest and trustworthy service offerings. Do you research and check out other pet insurance options first.
Insurer: Trupanion
By: L.Holland
Absolutely horrible
Absolutely horrible. They will happily take your premiums, but pay little or nothing. They require every record of every sneeze and bite of kibble your pet has ever had. And when you send it, they will lose what you sent, close the claim without paying a penny and say nothing. When you re-file, they will lose your records and only if you call repeatedly will they magically find your information. After that they will ask for records from before your pet was born. If you’re persistent, and you’re lucky, they might give you back $50 on a $700 claim after you pester them for several months and threaten legal action.
Insurer: ASPCA
By: Unhappy customer
Insurance for my new puppy
The price and the good reviews
Insurer: ASPCA
By: Sharon McKinney
I had to send the paid bill twice
I had to send the paid bill twice, very frustrating and was also denied another time. I'm paying over 50 dollars a month on dog insurance, I'll be shopping for cheaper insurance.
Insurer: Pets Best
By: Travis Falcon
I am new to Pets Best
I am new to Pets Best. I put in a claim for the first veterinarian visit and there was a quick turn around on the claim. I am really happy that you have the option to include veterinary visits in the plan to help save money.
Insurer: Pets Best
By: Susan A
Can not keep anything straight
Can not keep anything straight Complete mistakes with new puppy paperwork
Insurer: Trupanion
By: customer
I am optimistic Pumpkin will be a great benefit for my rescue, Trixie.
It took awhile and too many phone calls, but everything came out okay. Your systems apparently crashed and didn't bill my credit card, then it billed me three times, then it took four calls to get a credit back to my card.
Insurer: Pumpkin
By: AHappyDogMom
My beloved dog Frisco had many health…
My beloved dog Frisco had many health issues,without Trupanion I couldn't afford the treatment or medicine rig., blood test, emergency hospitalization. Trupanion is fast an easy to get approval during an emergency. I would snd do recommend this company to anyone that is considering owing a pet.
Insurer: Trupanion Canada
By: Sara
I was able to talk to a person about my…
I was able to talk to a person about my concerns
Insurer: Spot
By: Lorraine DeGroot
It was very easy to sign up
It was very easy to sign up, the agent gave me options that I wasn't aware of. Got the coverage I wanted and needed.
Insurer: Trupanion
By: Burgin