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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

235,927 total


Most selected providers in "November, 2025"

This chart shows the distribution of the most selected pet insurance providers in November, 2025.

Providers with highest rating

Embrace

20,325 reviews

4.9
Healthy Paws

10,780 reviews

4.9
Fetch

27,472 reviews

4.9
Pets Best

14,160 reviews

4.9
Trupanion

63,001 reviews

4.8

Category with most reviews

This chart shows the distribution of review categories.

May 12, 2023

Reimburses nothing.

Money spent on this insurance for one 1 year old dog over 2 years: $2,000+. Money reimbursed when my dog got lepto or had any ear infection or literally anything: $0 The company refers to everything as a preexisting condition (even a virus such as leptospirosis) and responds with chatGTP emails that do not address the concern presented to them.a pain to deal with. I would stay far away. You will end up losing much more money than you could ever end up spending in the case of sickness. Positive reviews are surely fake. This is a scam Follow up reply to Pumpkin’s response. I did speak with the “customer service” agents particularly one agent named Andrianna Quiñones who refused to answer my question on whether they view the virus Leptospirosis as a pre existing condition (which by the way was NOT present in anyway for a year after our insurance was instated.) Her responses were automatic replies and unhelpful. The company is very very incompetent.

Insurer: Pumpkin

By: Claire

May 12, 2023

Just Easy

Having this insurance has put our mind at ease when we do have a problem with our pets. And what I really like that Healthy Paws always send a thoughtful follow up to see how our pet is doing. Well worth the cost.

Insurer: Healthy Paws

By: Serge

Useful
Verified May 12, 2023

The customer service representative was…

The customer service representative was excellent and answered all my questions. She even advised me of some things I was not aware of. However, the hold time was not satisfactory and I had to leave so I left my number for a callback.

Insurer: ASPCA

By: Stacy Blom

May 12, 2023

Trupanion will raise your rates !

Trupanion will raise your rates !! I have been with Trupanion now for a long time and have never had to use their services but they raise your rates anyway and punish you. You would think they would lower your monthly rate. Just another insurance company ripping you off.

Insurer: Trupanion

By: mountain biker

May 12, 2023

Saved my puppy and my finances

Trupanion saved my finances and my Levi. I really appreciate them. I love Trupanion!

Insurer: Trupanion

By: Amy Williams

May 12, 2023

Claim reviews

Hartville has always been kind about my fur baby and very diligent with claims. I recommend Hartville to anyone!

Insurer: Hartville

By: Susie

Useful
May 12, 2023

Overall

I have Trupanion on my min pin and yorkie. Unfortunately, both have had to use it. The first time (min pin) was great as far as speed of review and getting the money back; however, the deductible was $150 more than expected. When I called and asked why, they said it was because we had a promo month free because our vet was affiliated with them, and the deductible was higher that first month. Ok, fine, but that should have been disclosed when I signed up. Other than that, it was great! The second time was the yorkie, a couple weeks ago. The refund process took WAY longer than expected. Granted, it was apparently due to system upgrades or changes, but the communication on it wasn’t the best. The positives, the customer service is AMAZING, very kind and caring. The pricing is really good. My vet is working on getting set up to bill Trupanion directly, so hopefully I won’t have to deal with the delays much longer.

Insurer: Trupanion

By: Judy Burcham

May 12, 2023

Best insurance

We love Trupanion it was helped us with our labs. We couldn’t imagine using anyone else

Insurer: Trupanion

By: Ruth Richardson

Verified May 12, 2023

Whole process to onboard and the…

Whole process to onboard and the simplicity of setting up - all outside of what i feel is a very good reasonable cost for it all..

Insurer: Spot

By: New to Jawzercise

May 12, 2023

Easy to navigate

Easy to navigate, clear instructions.

Insurer: Embrace

By: Ann

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