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I called to get an old policy number…
I called to get an old policy number taken off and activate a new policy number and David was great at explaining to me and he did all the work for me and was very quick at it. The Website is easy to maneuver. The explanation of benefits and billing is very clear.
Insurer: Spot
By: Sharon Young
Figo is Great to Work With
Figo has been responsive and very easy to work with.
Insurer: Figo
By: Cheryl Morgan
Price jacking / blackmail
Fetch insurance is at it again. This time instead of trying to wiggle out of playing valid claims or running me through unnecessary hoops like getting RX for syringes, they simply just upped the premium >50% just like that, without any reason or context. Calling them, they claimed it's because "factors have changed", but refused to provide any detailed reasons as to what factors have changed. The only thing that changes is that the cat actually needed treatment, and they actually had to pay. Of course now I have a pet with "preexisting condition", which THEY KNOW, so they allow themselves to blackmail for 50% more this year (and who knows how much next?). In short: Fetch will insure your pet, as long as they don't get sick. Then they will just roll the costs over to you, because that's how they roll. I wouldn't trust Fetch long-term to not continue acting in bad faith and in the best interest of their bottom line rather than their customers and their pets. Update after Fetch response: I did try to contact your support, and your representative were unable or unwilling to provide detailed reasoning behind a 50% increase in premium. To your point- I have been paying A VERY expensive premium for many years, on the expectation that if my got sick, it would have been worth it. I did not expect my insurance company to underhandedly try and extort me for 50% premium increase when my pet needed treatment. The way you do business is not customer-friendly, and everyone considering your insurance should know how you conduct yourself.
Insurer: Fetch
By: Lior Bugatus
Absolutely incredible
We got trupanion when our golden was a puppy, and through the years they have been nothing but wonderful. From the coverage they provide to their customer service. Our dog got diagnosed with lymphoma and the only reason we were able to give him the treatment he needed was with the help of trupanion. You insure your home, your car, your health, please please please insure your fur baby. Consider yourself lucky if you never have to use it, but if you need it, you'll be so grateful. They are amazing, and we will never go a day without having trupanion for our pets.
Insurer: Trupanion Canada
By: Taylor
Your customer service reps are the…
Your customer service reps are the best! Polite, responsive and obviously pet lovers! Your coverage is great too!
Insurer: Trupanion
By: customer
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer rep!
Insurer: Trupanion
By: Joe Flanagan
Really good customer service reps
Really good customer service reps. They are professional and helpful.
Insurer: Pets Best
By: JGrant P
We got our puppy pet insurance
We got our puppy pet insurance, we had to use it within a week. I didn't have to do anything, the vet's office filed and they received the payment.
Insurer: Trupanion
By: Jessica Valladares
It is very easy to file a claim through…
It is very easy to file a claim through their app and get messages about how your claim is progressing.
Insurer: Embrace
By: Yaroslav Aristeiguieta
So easy to enroll and customize
So easy to enroll and customize to our needs. The price is excellent for what the plan offers.
Insurer: Spot
By: Megan Knehans