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Flexible, reasonable, and works.
We are very satisfied with Embrace. Customer service has always been friendly and helpful, but the real test of an insurance company is if they pay and Embrace has been exceptional. We chose a high deductible plan (just for serious issues) to keep costs down. Other plans I researched weren’t as flexible and cost more. Cancer turned up in one of our cats which involved two surgeries so far. Embrace kicked in after we reached the deductible and we received the checks promptly. Initially it took awhile for Embrace to get the initial (pre-existing conditions) paperwork from our vet, but since then we submit the invoices online without issue. I will always get basic pet insurance for all our adopted cats from now on, and Embrace is my first choice. Highly recommended.
Insurer: Embrace
By: J Padykula
My cat has been sick
My cat has been sick, we’ve been to the vet and specialist, had numerous tests done. It would have costs us thousands of dollars but Embrace has refunded us most of it in a matter of days after submitting the invoices. My cat is only 2 years old. I never thought he would need expensive testing so young I’m so grateful to have Embrace pet insurance.
Insurer: Embrace
By: N Garrett
I always receive excellent service on…
I always receive excellent service on any issue with Figo. Thank you!😀
Insurer: Figo
By: Lo
SCAM! BEWARE!
Signed up my 6 month old Mini Golden Doodle with Trupanion's Pet Insurance a year ago, today I received an email that my premium is going up 20%. I have never made a claim and they advertise the rate never goes up. They lied to me when I signed up and now increasing my rate for no reason. I have never made a claim. Scam!!
Insurer: Trupanion Canada
By: Edden Y
Experience as usual excellent
Experience as usual excellent. What made it great; Easy to submit a claim, organized and easy to navigate APP. Clarkston m was review and quickly explained payment.
Insurer: Pets Best
By: Javier Morales
Our experience with Pets Best has been…
Our experience with Pets Best has been very good. The website is straightforward and easy to use, and the claims process was quick and efficient. We are very happy with service we have received from Pets Best.
Insurer: Pets Best
By: Wendy
Scammer
(In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company. I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150. The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim” That was totally unacceptable. They just don’t want to give you a claim !!!!! I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021. I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket. Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victim. As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.
Insurer: Fetch
By: Connie
It was very simple
It was very simple to submit the claim and the response was also quick and easy to understand.
Insurer: Figo
By: MW
Great insurance company
I Purchased a policy from Trupanion and 6 weeks later my cat became very ill and required surgery. He was hospitalized for 8 days and the bills were very expensive. After paying the bill and bringing him home I proceeded to file a claim. Which by the way was very easy. Trupanion requested all of his records from the hospital and proceeded to approve my claim for the exact amount I was expecting. Thank you Trupanion for your courteous representatives, and the speed in which you processed my claim. I intent to tell all of my pat lovers about your service.
Insurer: Trupanion
By: Moyah
Simple and easy to file claim and…
Simple and easy to file claim and receive reimbursement
Insurer: Embrace
By: MSevilla