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Typical insurance company
Typical insurance company that will spend an inordinate amount of time and energy (money) into looking to deny your claim. I got the 30 days free when registering my dog and by happenstance had a claim..urinary tract infection for a female puppy and they arbitrarily claimed it was a congenital defect. The Vet said no way. Not worth the fight since I will not be renewing and definitely not worth your money to get this insurance.
Insurer: AKC
By: Mitch Jaurena
Chow chow Mom for over 20 years
I would highly recommend Pet's Best! They are always right there! They are the best!
Excellent service
I am always pleased with the service from Pumpkin. Communication is excellent and claims are processed very quickly.
Insurer: Pumpkin
By: RT
They misguided me and avoid paying
My dog was involved in a major car accident, and 4 months after she jumped from the couch and hurt her ligament, but they declined my claim because they said this issue is a degenerative disease. I called them up, the advisor told me to file for a reassessment, I did it, and they said we need more documents to show it was from a major accident. I told them it's okay to provide after 180 days. She said yes since you opened up the reassessment in that window, and we need more documents. I gathered all the documents to provide them; it took me about 8 months. They said OOO, it's 180 days after, and we can't do a reassessment. BULLSHIITTT
Insurer: Pets Plus Us
By: parsa
Scam Alert for Pets Best
I submitted $800 worth of claims. Wellness, shots, an early and meds. It took them over a month to get back to me via email to advise they denied all claims. This company is a total fraud. I paid my premium every month for over a year and received absolutely no benefit from it. Don't trust this company.
New pet added to existing policy
We added a new pet to our existing policy and went straight to the vet for first vaccinations and health checkup. Snapped some quick pictures of our receipt and itemized visit description and added them to the Pet's Best app. Within a week or so payout was directly deposited into my personal bank account and I got an email with the payout decision. Easy Peasy!! Now my new baby has her shots and first wellness check and I didn't break the bank! Please be aware that I have the wellness add on to my policy (accident and illness alone doesn't cover preventive care) So far, I have not had to make any accident/illness claims, but its nice knowing the coverage is there should something happen!
Pet owner experience with Pets Best
The process to file a claim is straight forward and can be quickly completed. Communication throughout the process is excellent and timely. Claims are completed in a timely manner and explanations are complete.
Insurer: Pets Best
By: Terri
Excellent company
Pets Best has always been responsive to claims and always thoroughly explained their determination of payment. As a baby, claims were easy but since developing epilepsy, claims were more frequent and more complicated. Pets Best has continued high quality service and responsiveness, making it possible for me to provide the care my girl has needed over the years. It is only due to Pets Best that I’ve been able to do so. I’m grateful to them and would highly recommend them to anyone needing the best in pet insurance for their own pets.
Great Insurance
I filed my claims on Saturday, on Tuesday I received notice that the claims were completed! It actually took longer for the money to hit my account, (not Pets Best fault) then it took to complete the claim. Love this insurance! This is the best vet insurance I've ever had.