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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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thank you working well happy…
thank you working well happy thanksgiving
Insurer: MetLife
By: Julie Umemura
Great Service
I spoke to Aileen Andino when I called to add my two new kittens to my account, since I wasn't sure the multiple cat discount was being applied. She quickly added it and got me set up, then tried to connect me with another department regarding my existing kitty's account. Since they had left for the day, she offered to follow up once they were back in the office - really went above and beyond!
Insurer: Fetch
By: Gena Simmons
Pay out on my claim was amazingly quick!
Pay out on my claim was amazingly quick! It took 3-4 days after I submitted my claims, cha ching, claim payment was in my account.
Insurer: Spot
By: Margaret Abbe
I did not understand of the language
I did not understand of the language. It says up to three pets it should be specified that you are talking about dogs and cats. I have a breaded dragon also.
Insurer: MetLife
By: Pet owner
During emergencies like this…
It was great except during emergencies like this, the vet exam costs should be covered.
Insurer: Healthy Paws
By: DAVID ATKINS
Massive 62% Premium Increase With No Meaningful Notice — Extremely Disappointing Experience
I’ve been a Nationwide pet insurance customer for years, and what just happened with my latest renewal has completely eroded my trust in this company. My annual premium increased 62% in one cycle — from $495.99 to $780.96 — with no clear advance warning, no plain-language explanation, and absolutely no recourse or escalation process available. When I contacted customer service, I was told the increase was due to “state factors,” “breed factors,” and “territory factors,” but no one could explain why these suddenly justified such a dramatic jump. I was also told that individual policies cannot be reviewed, adjusted, or appealed — not even when the increase is this extreme. Even worse, when I asked about switching to a different plan, they couldn’t tell me which of my dog’s existing conditions would be excluded until after I canceled my current policy and reapplied. In other words, the only way to try to lower my premium is to gamble with my pet’s health coverage. This feels unfair, opaque, and deeply anti-consumer. I’ve now filed complaints with the Texas Department of Insurance, the Better Business Bureau, and the Texas Attorney General. I want other pet owners to be aware of how little protection or transparency they can expect if Nationwide raises their rates without warning. I strongly recommend looking at other providers before choosing Nationwide for pet insurance. I genuinely wish I had.
Insurer: Nationwide
By: Matthew Stogner
They have been so polite and helpful…
They have been so polite and helpful every time I call I love doing business with y’all
Insurer: Prudent Pet
By: annabarrieryahoo.com
Very easy to apply
Very easy to apply
Insurer: MetLife
By: Francisco Velazquez
So easy to submit and fast payment!
So easy to submit and fast payment!
Insurer: Spot
By: Kate Duffy
Easy Process
We were out of town and your referral to Vetster helped our puppy recover quickly. The prescription was easily transferred to the local CVS. It was so easy to file the claim. Our claim was processed timely.
Insurer: Fetch
By: Pat