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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Dog mom to Wilma
I'm always impressed with the quick turn-around of approvals and payments. Whenever I call your customer service department for questions, everyone has always been so nice and extremely helpful.
Insurer: Trupanion
By: Sandy
Trupanion is Great!
I think the plan is reasonably priced for what it covers, and it was super simple to sign up. I can see why it was referred to me.
Insurer: Trupanion
By: Steven
1 bad experience leaves a mark
I love trupanion, that's why I've been with you all these years with 3 different dogs. However, this time around isn't the stellar experience I usually have. Dalek went to the vet because he is sick. The vet was not able to figure out what was wrong and sent me to a specialist. I was still ok with that being considered as a new incident. However, when the specialist had to do additional tests as a continuation and was charged for that as a new claim, I wasn't too happy. I reached out to you guys and was told I need to jump through hops and make the specialist do extra work when you can just look at his treatment and see this is obviously a continuation. We are talking about only $50 for the deductible which was a huge deal for you guys. If we look back, there are checks I never deposited from trupanion that I could be reaching out to you guys about. There are other vets Dalek had gone to that I never submitted the claim for that I can come to you to cover. Such as an eye specialist just earlier this year that cost a pretty penny. I'm sure there are hundreds of dollars I can claim with trupanion but you guys made a stink over $50 during a very difficult year for Dalek and myself
Insurer: Trupanion
By: Miriam
Have always received excellent customer service.
Have always received excellent customer service. Claims are turned around quickly.
Insurer: Trupanion
By: Theresa
Trupanion Saved the Day for Stephan!
Great customer service! Trupanion has helped me greatly with my miniature dachshund's spinal chord problems. They were a life saver!
Insurer: Trupanion
By: Deidre
Easy to put in a claim quick service helpful customer service on the phone.
Easy to put in a claim, quick service, helpful customer service on the phone.
Insurer: Trupanion
By: Aimee
Becky was great!
Becky was great! She answers my question expertly and was very pleasant and helpful.
Insurer: Trupanion
By: Lynne
Great pet insurance!
My invoices submitted to Trupanion have always been taken care of promptly and efficiently. Any questions that I might are answered by a very efficient person handling my phone call.
Insurer: Trupanion
By: mary
Helpful staffs
Very helpful staff helped me to setup my plan over phone
Insurer: Trupanion Canada
By: Shafiqur
A satisfied client
Very fast feedback of claim.
Insurer: Trupanion Canada
By: Roberta