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Always very helpful when I call with a…
Always very helpful when I call with a question, and today I found out other information that I did not know, so it was extra insightful!
Insurer: Nationwide
By: Kristine Scott
Great insurance option!
Easy way to process claims! I’ve used the ask a vet option and this is very helpful to this 1st time pup mom!
Insurer: Figo
By: melina orozco
It is not user friendly
It is not user friendly. I did not realize I cannot increase the coverage after I sign up. I have no idea if I can cancel it. I submitted a reimbursement and it is pending, I have no idea if I submitted it correctly.
Insurer: Spot
By: Amanda
My GSP needed a MRI and Spinal tap
My GSP needed a MRI and Spinal tap. The AKC insurance team was patient and helpful. Grateful for the coverage to help pay for my pups procedures. Good communication and fast claims service.
Insurer: AKC
By: Brian Geiger
Poor customer service and claims
Poor customer service and claims process. Coverage seemed good but expensive, onboarding for new insurance all clear and easy. Unfortunately when it comes to making a claim, they are awful. It’s been over a month since I submitted my claim and nothing. On 5 occasions I have called them, each time waiting between 20 and 50 minutes before giving up on the unanswered call. Email responses take days and don’t address the issue, seem like a bot that gives a cut and paste answer that doesn’t address the issue. They also need you to submit each receipt from the vet separately. That means that when they “contact your vet for more information” which is one of their stalling tactics, they don’t request everything, they just do one receipt. Wait a month or more (still waiting so don’t know) to do something with that then presumably start on your next receipt running through the whole process. My guess is they take months to process and ignore customer requests in order to find a way out of paying out on the policy, which is more expensive than my own health insurance. I asked them what was causing the delays, if they had staff issues or something unforeseen that was causing such bad service and they didn’t bother to respond. I’m done with them. Do not recommend.
Insurer: ASPCA
By: Joanne Davies
Embrace is the best dog insurance…
Embrace is the best dog insurance anyone can purchase. They always pay claims fast, never a hassle. We have had Embrace since our pup was 7 months old, now he is 14. As with any dog, accidents or cancer happens. It did for us and all our claims went smoothly. I highly recommend Embrace Pet Insurance.
Insurer: Embrace
By: dwaggylady
Just a wonderful Trupanion experience
Just a wonderful Trupanion experience, you made a horrible situation better with your quick response and thoroughness, thank you so much. We are adding a new puppy to our Family, and already signed Him up. Thank you again for your professionalism.
Insurer: Trupanion
By: customer
Major Medical Needs
Unfortunately our puppy has had a lot of major medical needs early on in his life with four major surgeries before the age of two, but because of pet insurance we were able to get him the right treatments and he is on his way to recovery. Fetch has been great to work with!! It is easy to upload everything and they do a nice job keeping you updated with the progress. They also have a quick turnaround with claims and direct deposit makes it so easy. If you are looking for a pet insurance you have come to the right place!
Insurer: Fetch
By: Mary
Easy to use
Easy to use the app. Claim was processed quickly. I have recommended Met Life pet insurance to friends and family.
Insurer: MetLife
By: Geraldine
Great Pet Insurance
I highly recommend MetLife Pet Insurance. It is easy to submit the claim. I get the documentation I need from the vet's office before leaving. Submit that info when I get home. Claims are received and processed quickly. Thank you MetLife Pet Insurance!! 🐾