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Reimbursement
First, too many prompts before getting to a real person to speak to. It is ridiculous. Second, I was told that a glitch in the ASPCA reimbursements to direct deposit were affecting some customers. It would be nice if ASPCA would have sent an email and said it knew about the delay and was working on it instead of a customer navigating all the prompts to ask someone why the direct deposit was not showing up five days after it was supposedly made.
Insurer: ASPCA
By: Peter Alfano
Ease of use and great coverage
Ease of use and great coverage
Insurer: ASPCA
By: Lana Martin
Claims are taking much longer to…
Claims are taking much longer to process than when we initially signed up with ASPCA.
Insurer: ASPCA
By: Lindsey G
That I have wait a year to get wellness…
That I have wait a year to get wellness care. For vaccines and other wellness care. I would’ve like to know that it does not include wellness care upfront, and maybe that will have help me make a decision of how and what to initiate the for insurance.
Insurer: ASPCA
By: Jacqueline Smith
Every year it takes longer and longer…
Every year it takes longer and longer to pay a claim. they use to pay in 1 week. now going on 4 weeks. I am going to research other companies that don't take as long to pay claims
Insurer: ASPCA
By: Jeff Chazen
Canceling was a nightmare
Canceling was a nightmare, and then when I finally got to speak to someone- "you really should prioritize *inserts dog name health." He literally shamed ne for canceling,I canceled because NO vet around here accepts it. Horrible, horrible customer service. 0 stars.
Insurer: Trupanion
By: customer
Easy filing, quick reimbursement with Metlife
Over the past 30+ years, I have had 5 dogs. We adopted our current dog last year. I Received an email from the rescue organization with a link to Metlife pet insurance. We had never had pet insurance with any of our previous dogs but this policy was so comprehensive (low $250 deductible, 90% reimbursement, wellness rider covers all appointments and prescriptions--including heartworm medication--) and there was no waiting period. We decided to give it a try. I called and was told that coverage would begin immediately (our dog was scheduled to arrive in two days). Five days later, I was filing a claim. Our dog had severe diarrhea at 3 am and I brought her to the emergency room at the pet hospital. The first claim was the longest to process (several weeks) due to registering and setting up the account with my bank (funds are transferred directly in to my checking account). And I filed another claim for scheduled puppy vaccinations while the first one was still processing, so they processed them together and issued one payment. After that, it was easier. Reimbursement arrives in my account about a week after the claim is filed. All claims are filed electronically; I download the documents from the vet (itemized invoices and exam notes) and send them along with the claim. We opted for the wellness rider, which I highly recommend. Annual visits, vaccines, HER SPAY (our vet could not believe how comprehensive this coverage is. I was told that it is very rare that spaying/neutering is covered under insurance). Our policy is up for renewal this month, and I received an email that there would be a very modest (10%) premium increase, but the amount of coverage will increase as well. I am very happy that we opted for Metlife Pet insurance!
Insurer: MetLife
By: Frances
We love pets+us
They answered all our questions, they were sincere and did everything possible to make our claim go smoothly.
Insurer: Pets Plus Us
By: Tara
I have used Embrace for the last 11…
I have used Embrace for the last 11 years. They were with me through the life of my sweet Annie girl. Embrace is easy to use and is well worth the price. It priced lower than many other pet insurance companies. I am very satisfied and highly recommend.
Insurer: Embrace
By: Teresa Malaby
I thought it will help cover shots and…
I thought it will help cover shots and nuter but it only covers for illness hospital stays this is very sucky and isn't worth the 85.00 I had to pay to start this plan not what I wanted at all..
Insurer: Trupanion
By: customer