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Super slow but covers a lot
I do like that they cover everything I had a $2,000 claim and they covered almost all of it. The issue is that they take an insane amount of time to process. My claim took 41 days and it was a battle of me calling almost everyday. The people in the phone are nice but whoever is processing the claim takes too long. The claims time is way too long and after they read your review the respond with the generic “Claims are processed in the order they’re received. Claims take an average of 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience…” which just shows they don’t care. Also the app crashes a lot and isn’t great. Overall the cover a lot if you get the right policy but it will take forever to actually get your money back.
Insurer: Pets Best
By: Dorothea
100% the best
My doggo Fenrir has chronic conditions Trupanion covered EVERYTHING! 90% When they say they cover 90% they mean it. Filing claims is so easy if you have any issues Customer service is superb. They will file claims for you. Reimbursement is quick. I have bought medicine, filed the claim and got a reimbursement back within 48 hours. It's amazing. Also my veterinarian referred me to Trupanion.
I was all set to pay the High Prices, but then I read the BAD reviews!
I was all set to Pay the high cost of $200 for my one small dachshund and then I was going to Add my Other 2 dogs, but after reading the terrible reviews, I’ll pass and find Another insurance!
Insurer: Trupanion
By: Shari
To submit a claim it is pretty easy and…
To submit a claim it is pretty easy and simple. I had one question made a phone call and the person on the other end help me out immediately. Thank you no problems.
Insurer: Spot
By: Norman Johnson
Ease of use and convenience
Ease of use and convenience
Insurer: Spot
By: Ruben Soria
Great customer service
The customer service was very helpful, speedy, and calm mannered.
Insurer: Fetch Canada
By: Mark Chen
VERY EASY
I WAS SO HAPPY TO UPLOAD MY FIRST CLAIM WITH EMBRACE PET INSURANCE. THE PROCESS WAS SO EASY, NO COMPLICATED FORMS TO FILL OUT, THANK YOU!
Insurer: Embrace
By: Gerald Levin
5 Paw 🤩 stars!
I recently purchased pet insurance with essential Care benefits from Pumpkin pet insurance, and the entire process was seamless. You process my claims quickly and when I had questions I got them answered. I will definitely recommend Pumpkin pet insurance for any pet owner!
Insurer: Pumpkin
By: Michael Ruiz
Technical Difficulty
I’m having a great experience with Figo and I would love to give them permission to use my testimonial, but Trustpilot only allows one review and one reply per exchange. In other words, we can’t reply to their comments with consent. Is there another way to do this? 🙂
Insurer: Figo
By: customer