209,304+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,304 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Pet Insurance
I was happy and very pleased with the reimbursement I received for my chihuahua's medical treatment. I was kept updated via emails on the claim's process. Customer Service was courteous and helpful in assisting me with any questions I had. This is my first claim with Pets Best. Being on a budget, I feel confident that my little furry rescue is covered for me to hand his medical expenses. Thank you!
Insurer: Pets Best
By: Carmela
What happened to Pet's Best customer service?
We had been happy with Pet's Best, and had wellness and illness/accident insurance for the great dane we rescued. He was heartworm positive, and full of worms, but is doing much better now. But in Oct, we got him neutered and when put under anesthesia, the vet could see he had many damaged and infected teeth, so 6 were extracted. We had met our $1000 deductible with Pets Best, and so everything should have been covered at 90 percent. It took MONTHS to even finally be able to submit the claim. Their website and app continually crashed after inputting all the data, and the phone lines hung up on me every time. Finally I emailed all the documents. They received it, because that's the date they used for opening the claim, but they didn't read the doctor's notes, they didn't contact either my regular vet or the vet that neutered him, or me, before denying the claim for lack of documentation. Now, they are supposed to be reopening the claim, but I still haven't seen any of the about $750 they owe me.
Insurer: Pets Best
By: Barbara
Great
All is great except the small print on what is covered only once a year.
Great insurance
"Pets Best easy to deal with. website is great and response time was terrific"
Insurer: Pets Best
By: BARBARA
The lady I spoke with was very helpful…
The lady I spoke with was very helpful and to the time to help me review some claims I didn’t understand completely.
Insurer: MetLife
By: Wendy
Fast return and people that truly want to help…
Fast return and people that truly want to work with you
Insurer: Fetch
By: Rebecca Kroes
Quick claim process
Quick claim process. Very fair settlement.
Insurer: Spot
By: Barbara M.
My experience with Metlife is overall much less stressful than not having insurance
My experience with Metlife as a customer has been extremely good, rating the customer service knowledge from the time/processing and fairness of claims. I have very good perceptions of service with Metlife. The service turned out to be exactly what was explained, clear and easy to apply guidelines.
Insurer: MetLife
By: Mel
Not buying from this company
Trustpilot showing over 500 one star complaints in less than a year for Fetch is enough to steer me to other companies. Thank you Trustpilot.
Insurer: Fetch
By: Carl Rice