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Very disappointed with this company
Very disappointed with this company. Submitted a claim for a ruptured anal gland and dental work. Pretty basic. On their website it says claims take about 2 weeks. We are going well over 30 days now. I get a letter that about an allergy shot my dog had and how a pre existing condition. I just read another review about them getting the same letter!! Has nothing to do with his surgery. I will be reporting them to the BBB. Im convinced they will find any excuses not to pay a claim.
Insurer: Nationwide
By: Evelin
Dissatisfied
Embrace says it's a 30 day review period. It's not. Took at least 60 days. They also had wrong diagnosis on the review. Really hard to get through on phone. I paid one year in full. Asked for money back and only received partial return of money. They said I was insured during that time but policy says not insured until review is completed in 30 days. Took 60 days, no claims made, no insurance and only partial return. They are shady.
Insurer: Embrace
By: Denise
I just applied
I just applied. Have not had to use it yet so cannot comment on any experience with claims. The sign up was easy. Hope when I do have to submit a claim, it will be just as easy!
Insurer: Spot
By: Judith Szeto
App is easy
App is easy, responsive. Haven't had a claim yet.
Insurer: Trupanion
By: Donna Frank
I’m new to Spot
I’m new, but like the communication so far!!! Reviews are great!
Insurer: Spot
By: Cissy
I was told I couldn’t have my dog seen…
I was told I couldn’t have my dog seen for his vaccines. And I couldn’t add preventives to my policy. No one helped.
Insurer: Spot
By: Alexis Toppin
Poor customer experience when we need the most no help at all
In July 7th, I had a vet bill of $271, and despite not meeting the $300 threshold for the policy, I understood the situation and accepted that it wouldn't qualify for reimbursement. Unfortunately, in August, we had to use the insurance again, incurring a new bill that totaled over $500. When I submitted the claim for reimbursement, I was informed that due to the policy renewal, I would not receive any reimbursement. The policy's mechanism of resetting the claims threshold annually to zero feels unfair and has left me feeling deceived and let down. The fact that we pay over $800 per year for this insurance, hoping for support during times of need, only to receive no assistance when it matters the most, is truly disheartening. It feels like as customers, we are being let down by the insurance we trusted to protect our pets' well-being. Regrettably, this experience has led me to the decision of canceling my contract with Pet Fetch, as it no longer meets my expectations or provides the support I believed it would offer. Furthermore, I strongly advise others against using this insurance, given my unsatisfactory encounter. I sincerely hope that you take this feedback into consideration and use it to improve your services for other pet owners in the future.
Insurer: Fetch Canada
By: Chrystiann
I love the online vet feature
I love the online vet feature. It's been really helpful and the vets are very kind.
Insurer: Figo
By: Jake