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Sign up was easy
Sign up was easy. Instructions were clear. Explanation of benefits was helpful.
Insurer: Trupanion
By: customer
Easy to use system
Easy to use system, takes very little time to submit a claim!
Insurer: Embrace
By: Jill Peduzzi
Great all around best best insurance!!
Piece of mind knowing I can give my baby the best care possible. Great turn around time on reimbursement funds. Great rates. Great customer service anytime I have called with any questions. As humans we take our health seriously, so everyone should take your pets health seriously!!
Insurer: Pets Best
By: Christopher
No answer to my email is NOT GOOD …
We are new customers so my review entails communication, etc. versus a claim. I sent an email that is now a week old and I have had no response so thus far I am displeased and this does not bode well for future interactions/claims. I called hoping for clarification and was told that my inquiry was basically unnecessary because the company normally takes care of contacting the Vet, etc. That’s great except that I received the email requesting the forms, etc. If, in fact, I don’t have to submythese forms it should have been clearly stated in the email. Sloppy? I’m not sure yet, hopefully, it’s just poor communication.
Insurer: Embrace
By: Lollo
Claim submitted as illness/incident but…
Claim submitted as illness/incident but claims dept processed as wellness and claim denied.
Insurer: Pets Best
By: Jake Lat
Check out the Better Business Bureau reviews before making a decision. Quite different.
healthy paws will price you out of the market as your pet gets older. They will take your premiums when the likelihood of needing to file a claim is less and when your dog ages they will raise premiums astronomically until most people have to drop it. It's really strange how healthypaws has all these great reviews on this site but on the Better Business Bureau site they are a 2.75/5 with a lot of one star reviews!
Insurer: Healthy Paws
By: Wade Littrell
The Claim System Needs to be Fixed
I filed a claim electronically twice and sent the information by certified mail to the Pets Best. They informed me many times the information that was sent is illegible. The veterinarian had rewritten the invoices twice, and I still get emails saying the documents are illegible. I have spoken to many customer service representative and they basically tell me the same thing as the emails. The company needs to fix their system. Why can't a simple form be filled out by the veterinarian and sent to Best Pets, along with the other information they require? The invoices that are submitted, are clearly printed and have what services were provided. The SOAP notes of the doctor explain why the services were provided. Pets Best is asking for the invoices to be rewritten, not the SOAP notes done by the doctor. Why do they ask for the doctor's SOAP notes if they are not reading them. If they were using the SOAP notes, the invoices would not have to be rewritten. This claim has been in process for several months. I had the same experience with my last claim. It's like pulling teeth trying to file a claim. Why have insurance if you have to jump through hoops to file a claim. I have been holding off submitting other claims until I resolve this issue. As of today, I need to have the veterinarian rewrite two of the invoices again. If I could give a negative number of stars, I would
Insurer: Pets Best
By: Gary Yoshihara
It covers almost nothing at a steep…
It covers almost nothing at a steep price.
Insurer: Figo
By: customer
Knowlegable & helpf
Kelsey was very informative with the information I needed for receiving insurance for my pet today. She was most helpful,very friendly & knowledgeable about all of the information that I needed. Thank you Kelsey!
Insurer: Fetch
By: Kathryn Lewis
The app is very easy to use
The app is very easy to use . I wrote an explanation of why the bill was paid the way it was . Easily posted the pictures of the bill and the payment on the app . The turn around on reimbursement is always very quick and accurate !! I had never done pet insurance before , I really researched and I could not be happier with pets best !
Insurer: Pets Best
By: Julie H