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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Quick and easy to submit claims.
Quick and easy to submit claims.
Insurer: Figo
By: Britney
GREAT Figo Customer Service!
The Figo customer service agents are all very knowledgeable, very friendly to talk with and very efficient in getting answers to our questions and any issues resolved.
Insurer: Figo
By: David L
The person who helped me was…
The person who helped me was knowledgeable, informative and helpful.
Insurer: Trupanion
By: customerSandy
Thank you!
This is by far the best pet insurance company. I’ve never heard of lemonade before until a friend mentioned that they use it for their dog! The process was super easy to step but and BEST prices. I am a full time student and full time employee and Lemonade has definitely helped me out! From getting my fur babies vaccines and stuff lemonade has had my back. I refer all my family and friends to use this app and I will FOREVER use Lemonade!!
Insurer: Lemonade
By: Gianna
Pets Best delays paying claims
Pets Best is always very slow to review claims when they owe me money. When I haven't met my deductible they are nice and prompt. If I had it to do over (and I will with future pets) I would NEVER buy insurance from this sham company. *edited to respond to Pets Best's ridiculous response: There is nothing "complicated" about a thyroid test! Whenever you owe me a reimbursement it takes a long time. Until I've met my deductible you are fast. It's your pattern.
Insurer: Pets Best
By: Galcath
My puppy fell off my couch on her back
My puppy fell off my couch on her back. I took her to the vet. She had a cervical sprain. I found out after I turned the invoices in that the exam and recheck are not covered. The x-rays and meds went to the 250.00 deductible. This means zero reimbursement. Deceptive advertising. Accidents covered??? No they are not.
Insurer: Trupanion
By: Deborah Bridges
Angela is the best
Angela was absolutely amazing. She deserves a raise. She identified a plan that would work perfectly for my dog. She answered every question with a positive and precise response. I have dealt with many customer service representatives and very few compare to her. This experience was one of the best that I have had through a phone call. Thank you so much, Angela.
Insurer: PetPartners
By: Megan Taylor
Denied a claim because supposedly the…
Denied a claim because supposedly the bill didn't specify what my dog was seen for, asked to cancel the policy and they never did, terrible customer service
Insurer: Trupanion
By: Matt
They showed care and compassion
They showed care and compassion. I think it would be beneficial to add an additional vet to help with the work load.
Insurer: ASPCA
By: Rita Aziz
Great experience with Pets Best
The app is super easy to use to submit a claim! Very clear directions and steps to follow. Love how easy it is to take a photo of paperwork that is needed. Very prompt on reimbursement and if there is a delay an email is sent letting us know that you are still working on our claim. This is so appreciated because as a customer it helps us know that you have not forgotten our claim and the company knows we’re still waiting on it. It’s a really nice courtesy. Thank you, so far a great experience with Pets Best!
Insurer: Pets Best
By: Susan Billing