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A true trustworthy and great insurance company
I had healthy paws insurance since I had my dear angel Beibei. She passed away last week. I had submitted my last claim for her and I had received a quick and warm response. Beibei is a golden doodle and she had gone through quite a few major health issues in her life. She had three surgeries and developed arthritis since last year. I was always able to seek for the best treatment for her without worrying about too much of the financial burden due to Healthy Paws. I enrolled into the program online in 2013 when she was few months old. I always submitted claims online, over the course of 10 years, I never needed to call and every claims were handled promptly and professionally. Most of the time I received the reimbursement check before I need to pay my credit card. When I started the insurance, I never thought Beibei could use that much as our previous dog hardly needed to visit vet in his 15 years of life. Healthy Paws helped me to get through the difficult time for the past 10 years. I couldn’t appreciate more.
Insurer: Healthy Paws
By: Agatha Chin
My pet insurance went well it has…
My pet insurance went well it has really paid off.
Insurer: Fetch
By: Dona Griffith
Well my dog had gotten into something…
Well my dog had gotten into something and got very sick. FIGO paid nothing and the customer service representative was unprofessional and couldn't answer any questions I had.
Insurer: Figo
By: Debbie Davis
Poor Website and Customer Service
Poor Website and Customer Service When signing up, the website was very glitchy (e.g. kept switching the animal I was signing up for from horse to cat) and took a lot of persistence to even get to the checkout. Then when I went to pay, the site refused to accept any credit card I entered (it kept throwing a security code error, even when I input the security code correctly, and even when I tried multiple credit cards). I finally switched to using my bank account to pay just to complete the transaction. My bank account was promptly debited for the price of the insurance plan. Then, three days later I see I my bank account was debited a second time for a slightly different amount. I received absolutely no communication about this second charge. I e-mailed Customer Service and received no reply. I called Customer Service and they told me this was "probably" a change in premium and that I should "probably" be receiving a refund for the original premium. They told me to just wait a week and call back if I hadn't received a credit. This is a completely unacceptable answer -- I've been effectively charged twice, with the money taken directly out of my bank account -- and no one knows anything. And they essentially told me to just wait a while! I seriously hope this experience is not an indication of the service I can expect with the insurance product itself. Really regretting switching to ASPCA.
Insurer: ASPCA
By: JD
Extremely professional and efficient!
Extremely professional and efficient!
Insurer: Pumpkin
By: Buchert
Pumpkin consistently goes above and…
Pumpkin consistently goes above and beyond our expectations. Their claim process is incredibly straightforward, and every claim we have submitted has been approved and reimbursed promptly. Having Pumpkin as our pet insurance gives us peace of mind, knowing that we can take care of our cat’s veterinary expenses should an emergency or unexpected illnesses arise. Highly recommend this company!
Insurer: Pumpkin
By: Amy A.
Wonderful Pet Insurance
I have only been with Pumpkin a short amount of time however I cannot say enough good things about them. I signed up for the Well Visit part of the plan and I have never had a claim paid so quickly. If I could sign up for this insurance for myself I most definitely would.
Insurer: Pumpkin
By: Laura K.
Quick and effortless payment…
Quick and effortless payment reimbursement for expenses.
Insurer: Pumpkin
By: grant hayden
Good response time
Good response time. Easy to use website.
Insurer: Pumpkin
By: Thomas J Whelan
Easy sign up
Easy sign up, reasonable rates
Insurer: ASPCA
By: Robert Barnes