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Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Furry family member died, still getting billed
My furry family member died on May 10th, 2022. I’ve contacted Healthy Paws 6 times since then as they continue to bill me. On Monday of this week, I was told that all charges would be reversed and my policy canceled. Then boom, got billed again… and was told my bill will go up in December. So each time this happens, it opens wounds of losing my family member. It is an unacceptable experience.
Insurer: Healthy Paws
By: Elizabeth Ziegler
Did not process my wellness claim
Did not process my wellness claim
Insurer: ManyPets
By: Isaiah Mittan
They were a godsend for our fur baby!
I've had pets best for going on 3 years now but have only really used them for the first time this year. My experience has been positive so far! We fell into some issues with my sweet girl that seemed to just snow ball from one issue to another. I had to put in several claims over the course of this year to cover tests and procedures, and Pets Best paid them all out to me aside from the copay, deductible and the small things they dont cover that i knew about. My insurance was for 90% coverage. The claim speed can vary. Some claims take longer at times. I think the most i had to wait was about 5 weeks, and that was in part due to my vet being slow on documents. The fastest was in 1 week. In the end, they covered the expensive care and tests and for that I'm so very grateful!
Insurer: Pets Best
By: ERICKA
Easy to use
I filed a claim for an emergency visit and it was easy, communication was great and basically after submission and one request for more information with review, I received a claim approval.
Insurer: MetLife
By: Lori
WORST WELLNESS PLAN EVER!!
My dog was born on 12/12/2021. I adopted my dog from Ohio on 08/13/2022 as a breeder surrender. Needless to to say, she was a puppy mill dog. The rescue received her at six months old, or so I was told, and they had her spayed, as rescues do. Her first wellness visit with my vet was 10/10/2022 (first available appointment after I adopted here). I purchased the wellness plan and have paid on this plan for four (4) months. I have been getting nothing but a runaround from this company asking for additional medical records, which I do not have any, including additional medical records from my vet, WHICH THERE ARE NONE!!! How stupid can people be??? Once we get this straightened out, I will be shopping for another pet insurance with a wellness plan, because I do not have the time nor the energy to battle a company over something so friggin ridiculous!!
Insurer: Pets Best
By: Tina
Got a smartphone? You don’t need anything else except your invoice
Submitting a claim was so easy. I have been intimidated by what I thought I was going to have to do. I actually did it all on my phone!
Insurer: Embrace
By: Katherine
Aceâs mom was very relieved!!!
Very efficient service while already in stressful situation. Chat line person very helpful and informative. Great during my odd hours of availability
Insurer: Trupanion Canada
By: Melodie
Trupanion has always been very helpful and kind.
Trupanion has always been very helpful and kind..they help us in our time of need with our fur babies
Insurer: Trupanion Canada
By: Robyn
So friendly !
So friendly !!!!
Insurer: Trupanion Canada
By: Ben
Not recommended.
Significant Blood in stool not considered as illness that is covered. Was not impressed.
Insurer: Trupanion Canada
By: Shawn