222,670+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I can’t even sign up and register…
I can’t even sign up and register online my email address is not matching to my account number and I emailed Customer Service a couple of days ago and nobody has contacted me to help me fix the problem so I’m really upset and regret signing up for this insurance I’ll probably shop around cancel.
Insurer: ASPCA
By: MLB
Amazing Speed at Paying claims!
Amazing Speed at approval and payment. This is my second pet with an medical issue and was paid within 3 days of submitting.
Insurer: Embrace
By: L. Savman
Benefits are excellent and I have found…
Benefits are excellent and I have found the PetsBest very easy to work with. I'm not worried that if something happened to my Hazel, that there would be haggling over coverage.
Insurer: Pets Best
By: Julie
Claims not processed timely
You deduct my premiums on time but you dont pay the claims for a couple of weeks. You get paid immediately on my 2 pets. You never used to be this late but you have changed over the years. My pet that I just put down who was almost 15 was on HealthyPaws and they paid within 3-4 days turnaround time unless they needed medical records. You really need to work on your claims reimbursement timeframe.
Insurer: Pets Best
By: Sharlene Hinshaw
it was made very easy to understand and…
it was made very easy to understand and pricing was well worth the coverage. I have coverage in the past ,with another company and it was very pricy for over 10 years
Insurer: ASPCA
By: diane moschetti
Avoid this company
I've had multiple claims open for months with 0 contact from this company. I would avoid at all costs and use a different pet insurance provider.
Insurer: Embrace
By: Brent Parker
We have had Pets Best for over 5 years
We have had Pets Best for over 5 years. In 2019 our 2 year old Old English Sheepdog was diagnosied with cronic Kidney disease the bill was almost $4500.00 paid in full within 30 days. In 2022 she contracted Pneumonia after 7 days at Blue Pearl hospital she passed. this bill was $14,000.00 and and they paid the 90% within 45 days. Can't get much better.
Insurer: Pets Best
By: LEE KAMP
Pets Best Insurance
Since day one of purchasing Pets Best for Zoey it has been an easy no hassle process. I submit my claims online and they are processed and paid very promptly.
Insurer: Pets Best
By: tammy rollins
Coverage as the policy promises
The cost of medical care in the last two years of my sweet dog's life was around $10,000. When I brought home my new baby, I decided that it could make sense to purchase health care coverage for him to offset the big expenses that can occur throughout his life. I knew my baby would grow to around 3.5 pounds, so accidents can happen when they are so tiny. I purchased a Pets Best policy after reviewing it very carefully. Well, my baby was playing one day and his kneecap dislocated. This required an ER visit, and ultimately surgery. I found a board certified orthopedic surgeon and trusted his recommendation. He had a successful surgery. Based on a few negative reviews, I wasn't sure that PB would reimburse me as per the agreement, but they absolutely did. Staff were VERY nice to speak with, seemed concerned about my dog, and they processed my claim in 2-3 weeks which I consider timely. The EOB was easy to understand and consistent with the policy I purchased. It's VERY important that you review the details of your policy so you know exactly what you are purchasing. This avoids any disappointment when you do have a claim. You must understand the deductible, the co-pay, and any excluded expenses.
Insurer: Pets Best
By: Jessica
Pets Best is very easy to work with
Pets Best is very easy to work with. Their turn around time on claims is very reasonable and once my deductible has been met for the year I have had no issues getting my claims paid at the maximum amount. My most recent experience they paid 90% of my $700 surgery my puppy had to have to repair an ear hematoma that non-surgical options were not fixing.
Insurer: Pets Best
By: April Marie Owens Villone