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Claim denied
I had great experiences with my previous experiences with Figo. I adopted a new dog who had some diarrhea after I first adopted her which is so normal for a dog adjusting to a new environment. 6 months later I took her in for testing for a totally different intestinal disorder and feeling confident this claim would be covered I did several types of testing and my claim was denied as “preexisting condition” which was not the case. I’m seriously considering canceling my policy because of concern for future claims being denied.
Insurer: Figo
By: Long time customer
Insurance the way it should be!
Embrace has been an excellent source of tracking our pet care and claims. Customer service is professional and approachable. The turnaround is fast and the website is a breeze! Thanks Space Dog!
Insurer: Embrace
By: CONNIE SHANNON
Thank You!
My cat, Scout, after losing weight for a year, was diagnosed with Clostridium Perfringens. Having PetsBest insurance allowed us to get her the treatment and medications she needed to get well. Your staff, both on the phone and by email, was considerate, informed and helpful. I have since recommended PetsBest to my neighbors and friends, several of whom have bought policies for their pets. Thank you for your excellent service and quick response to my needs. It’s frightening when our little ones get sick so, having your insurance, gives us real peace of mind.
Insurer: Pets Best
By: Mary
The enrollment process was a breeze
The enrollment process was a breeze! I am disappointed that preventative wellness care is not part Of your program!
Insurer: Trupanion
By: Deborah
simply not worth the expense
1- i’m not allowed to add preventive care until a year from now (sep 7th 2024) 2- i have to file a claim instead of just being able to use it like regular insurance and have no guarantees of getting my money back 3- on the app it refuses to show me what all is covered by her insurance and only shows what isn’t covered 4- it’s just not a good insurance policy to be dealing with and i will not be renewing or paying another month of this, i will find better for my kitty baby
Insurer: Spot
By: lameana nottingham
Healthy Paws
I filed a hefty emergency vet care insurance claim on a Sunday afternoon and it was settled within 72 hours. I’m very impressed with the ease and efficiency of the claim process- one less thing to worry about during such a stressful time in our lives
False advertising- they do not process claims for months
Their website boasts "fast claims". But it's been 4 months and I'm still waiting. I filed 2 claims in June, and it is now September with no resolution, other than emails saying "we're working on it". After MULTIPLE calls wasting my own time, no anwers. DO NOT FALL FOR THEM. They have nice agents, but awful service. They gave me excuses like "we're changing systems". That was 4 MONTHS AGO.
Insurer: Trupanion Canada
By: Mia
Kate
Trupanion has always considered my invoices and explained the results.
Highly Recommend 10/10
Trupanion has paid off very much so far. Here in FL, the policy is a little different, from what I can tell the best part about the policy is the $0 deductible. The only thing I wish I would've known was that you cant increase your coverage once you get it, only lower it. But I would still highly recommend this pet insurance to anyone! Esp if your pets are still young. I enrolled my puppy and kitten when I first got them and it's def paid off for my puppy! They have covered exploratory surgery and all the tests and medications. Truly saved my pockets. Thank God he is insured. I think the best part is, is that they pay the vet directly.
Insurer: Trupanion
By: Alexandria Marcellus