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Was a Huge Disappointment
I initially got this policy for a new very expensive pup that I got not too long ago. I was offered a bare bones policy by the sellers but, bought a full policy. I took the pup to the vet on Friday and the claim was not touched until a week later. Nonetheless, I purchased two additional policies for my other two dogs and, was planning to buy a 4th for the new puppy coming next month. However, there were gremlins in the system that didn’t allow me to merge the policies. For over a week I was unable to access the original account until today so I could link the other two policies. I tried linking them but, was unable to because the system didn’t recognized my email address. I have been working with them for over a week to resolve these issues with the website and to link the policies. I called again today to find out what email they had but the policy information and email at their end was correct. The agent told me that she was able to link the policies but, when I tried to access my account the system couldn’t recognize even the original account asking me to provide again my policy number but to no avail. I was already fed up with the whole situation and with the fact that MetLife as big as they are their IT people couldn’t figure out the problem, didn’t get a call back with the status of the trouble ticket, it was a monumental mess. Regretfully, I just told the agent to cancel my policies. She sent the cancellation emails and MetLife lost over $3000 in coverage for my 3 dogs. This was frustrating and disappointing to say the least, I would not recommend this company to anyone. Their process is complicated and they take forever to adjudicate a simple claim.
Insurer: MetLife
By: Guillermo
Seems good but some issues with…
Seems good but some issues with presenting documentation which still hasn’t been clarified Clarify what documentation is needed in case of a claim- they said mine from my vet were not adequate
Insurer: Figo
By: Jill
NOTHING COVERED EVER
There rates increase at a rate of about 3 times normal inflation and they cover NOTHING. There will always be a reason why things are not covered. Nasty people to deal with. STAY AWAY your better off saving your money in case its needed. WORST COMPANY EVER
Insurer: Trupanion Canada
By: Mia Jane
Avoid Spot insurance for any type of injury based coverage
Last year after my pup experienced an injury, I decided to get some pet insurance to help cushion the financial burden if a worse accident happened. Had minor claims 2 or 3 times, but then she injured her rear right leg, damaging her ACL, which required surgery if she were to be able to function normally and be able to play. She's only 3, and I can't imagine not letting her have the ability to run and play as she likes, but the surgery was over $5K. Planned to pay regardless, but thought the insurance could help cushion the cost, the whole point as to why I purchased it. We had previously sent over records from our primary vet, who had taken an x-ray the year prior, and said she MAY have hip dysplasia, so because of that SPOT denied the claim entirely. We went to a specialist for the surgery and got more X-rays, and the specialty vet confirmed she did NOT have hip dysplasia, we submitted the documents, and the claim was denied again. The customer service rep provided me with the appeals email, which over the last 3 months, I have emailed several times, and have not received a single response. I confirmed I had the email correct, and still nothing. They don't appear to have any intent of responding or even providing a show of considering an appeal. It seems that this agency is another predatory company in an unregulated industry. Avoid at all costs. Better off paying on your own and saving the monthly fee.
Insurer: Spot
By: Tanner
Hands down the best pet insurance
Hands down the best pet insurance. Trust me and try it.
Insurer: ManyPets
By: Kristopher Nyquist
Recently used the insurance for a…
Recently used the insurance for a yearly wellness visit. Wasn’t sure how to file my claim and spoke to a very nice woman who explained everything
Insurer: Spot
By: Sheila Karwoski
Embrace processed my claim quickly and…
Embrace processed my claim quickly and efficiently!
Insurer: Embrace
By: Ceres
EVERYTHING’S SO EASY!
Fair prices. Easy to submit claims. Quick turn-around. Everything that we senior citizens need! Thank you!!
Insurer: Spot
By: Kuulei Stockman
Claims are processed promptly and…
Claims are processed promptly and payments are made quickly
Insurer: Spot
By: ANNA
Easy to use
Easy to use, good process communication
Insurer: Spot
By: Kevin Bagwell