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Double Charging for Per Diagnosis Deductible
So, I posted a review about their overinflated pricing and how every year my insurance has gone up by 50% since I've had them for the last 3 years. So, I called them today to discuss my dog's dental procedure, which is partially covered. I had the same procedure done before and paid my deductible, so it should be satisfied, but because I had to increase my deductible to lower the monthly cost due to their inflated increase, I was told that now I have to pay the deductible again. That I have to pay the difference between the last satisfied deductible and the new deductible amount. I satisfied that deductible long before I increased my deductible. I should not have to pay another deductible. I wouldn't have had to raise my deductible in the first place if they didn't increase my insurance rate by 50% year-over-year. They also listed it as a fractured tooth when it was actually enamel hypoplasia, so let's see if they try to make me pay the entire deductible and try to say it's something different because they classified it under the wrong diagnosis in the first place. Also, after my last review, Trupanion responded and asked for my policy number so they could reach out to me, which of course they never did. This is the worst insurance company, and by far the most expensive pet insurance company in the entire United States. Maybe if you live in the country the prices are fine, but if you live in the city, you are being reamed by them. I guess we're being overcharged so that the people that live out of the city can keep their lower rates. Anybody that I referred to them has now left, and after this phone call today I will most likely not be staying with them either. Especially not when I can have a $250 annual deductible, 90% reimbursement, no annual limits, and no extra charge for physical therapy or acupuncture ( I pay an extra $25 a month with trupanion), for $146 a month, which is less than half of what my new rate is, which is $346 a month. And now I'm told I have to pay my deductible again because I had to raise my deductible 6 months after I had a procedure done that satisfied the deductible? I don't even know if that's actually legal, I'm going to file a complaint with the Better Business Bureau if they charge me that extra $75. My insurance is scheduled to renew and go up in November, so I have until between now and then to figure out where I'm going to go, because at this rate, I'm going to be paying $800 a month in insurance within the next 5 years.
Insurer: Trupanion
By: Michele Langley
Healthy Paws made filing a claim simple and easy…
Healthy Paws made filing a claim simple. I was compensated for expenses according to the contract on a timely basis. Their responses eased our anxiety, knowing that we could address our dogs medical issues without further complications.
Insurer: Healthy Paws
By: Jeff Iverson
Quick estimates and repayments
Quick estimates and repayments. So glad I got Trupanion as a part of our care for our pet.
Insurer: Trupanion
By: Michael
EASY PEASY!
This is the easiest, quickest insurance available! It's super affordable and if you have to speak to someone, they're incredibly kind - best investment EVER.
Insurer: Embrace
By: Rev. GypSeaShelle Dawn
The website is easy to navigate…
The website is easy to navigate including uploading documents. The turnaround time on claims is quick!
Insurer: MetLife
By: customer
Very easy to file claims.
Very easy to file claims. I have been with Embrace since the beginning. Always a pleasure.
Insurer: Embrace
By: Diabro
So happy I got this insurance!
Very efficient and great service!
Insurer: MetLife
By: Ann Braun
Pumpkin actually helps
Pumpkin actually helps. Our cat got sick and pumpkin helped and made it easy.
Insurer: Pumpkin
By: Stephanie
I love Embrace
I love Embrace. I always recommend Embrace every time people ask about insurance for their loved ones. They fart animals. I read them at 10 they always are there for me and my claims get settled real quick.
Insurer: Embrace
By: Emily
just bought it and she answered my…
just bought it and she answered my questions
Insurer: Prudent Pet
By: customer