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Totally frustrating
They have canceled several claims and have not responded to the replies. They take more than a week to respond to an email, and after denying your claim, they string you along for days and then refuse to accept the re-claim.
Last minute clinic was a success
My cat got a last minute bump up from the waitlist at a neuter clinic and they microchipped him and gave him his vaccines all included in the costs. Because it was considered a single package it wasn't an itemized list which had me concerned the claim wouldn't go through on the wellness plan, but it did! And it's been such a relief!
claims
it has been 3 weeks since my claim was placed. I called him several times and the only answer I get is to continue waiting
Pets Best insurance
Pets Best processes claims quickly and the coverage I have on my policy really makes decisions diagnostically and treatment wise very easy. I would highly recommend and have never felt like they are looking to get out paying for a claim. Almost 9 years with them and I would recommend.
Excellent experience
This company has always come through in a reasonable amount of time with a fair reimbursement. We have had an overall excellent experience with their website and their coverage and we are so pleased that we chose Pets Best.
Insurer: Pets Best
By: Barb
Tiffany explained Embrace Pet Insurance…
Tiffany explained Embrace Pet Insurance to me thoroughly! After taking time to listen to my 2 dogs (*kids) information she took time to help me decide what policy is the correct match for my babes. She was very professional and kind. Definitely deserves a round of applause for her effort! Possibly a Starbucks as well ☺️💛!
Insurer: Embrace
By: Tiffani Stratton
BIG DISAPPOINTMENT
After doing my research, I signed up with Pets Best and felt I had found a top pet insurance company, one I could really trust to help me take care of my dog -- and all went well for a while. BUT, when I adopted two more dogs, I had difficulty getting their website to recognize that I now have THREE dogs and qualify for a multi-pet discount. As a result, INSTEAD OF GETTING THEIR MULTI-PET DISCOUNT, somehow MY ORIGINAL DOG GOT A NEW POLICY TOO -- AND NOW HER ALLERGY PROBLEM IS CALLED "PRE-EXISTING" AND IS NO LONGER COVERED!!!!!!! Even contacting Pets Best "customer care" and explaining the situation did no good. WOW, talk about being disappointed!!!! Bottom line, since no one will now cover her allergies, I'm switching companies just on principle and share this with the broader pet community as a word of caution!
Insurer: Pets Best
By: Lorna
I love Embrace
I love Embrace! They took great care of my last dog and me, and I knew who was going to insure my new puppy. The staff are wonderful, the policies very clear and transparent, the claims process super easy and user friendly. I've referred so many people to Embrace, I've lost count.
Insurer: Embrace
By: Tami
Have had only positive experiences with…
Have had only positive experiences with Embrace representatives
Insurer: Embrace
By: Diane Schmidt
Always easy to prepare and submit a…
Always easy to prepare and submit a claim. Processing and payment very quick! Have been with Embrace for years, now with our second pooch.
Insurer: Embrace
By: Fred Moon