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Highly recommend Spot
We signed up for Spot Insurance coverage for both of our English Bulldogs. One of our dogs got sick this past year and had to receive a lot of medical care. We are glad we had Spot to back us up. They have great customer service and our claims were processed within a week. They provided some comfort and relief during a difficult time with our pet. We highly recommend this vet insurance for all dog parents.
Insurer: Spot
By: Nancy Vickerson
Non-responsive to corrections
Trupanion has not responded to why they are not covering 100% of my dog's allergy shots when this has been a recurring medical problem so we have reached the deductible and I should be receiving 100% of the cost of the shots to me ($39). Then with another large bill, Trupanion is lumping $160 of a separate veterinarian bill conveniently under the "not covered" category. For the charge from June 28, this was also for a recurring medical condition for which we had already met the deductible, yet Trupanion refused to pay any of it. I am seeking $254 from Trupanion to cover their erroneous reimbursements. They haven't responded in nearly a week to my emails. I've essentially broke even with how much I have paid them over the years ($75/month for 12 years) and they've paid me (reimbursed the same). They always try to get out of paying for veterinarian services. For example, recently they started saying to me that some allergy meds aren't covered on the same statement as ones that are; then starting it as a new claim when it's actually an ongoing issue that my dog is treated for monthly. We have long surpassed the deductible for the claim and I should be receiving 100% of the allergy medicine covered.
Insurer: Trupanion
By: Katherine
I LOVE this pet insurance
I LOVE this pet insurance! 🩷 I've had it for over year with two fur babies on the policy. The rates are great. It's easy to send claims and the team members are amazing! Every time I have a question, I feel satisfied after hanging up. I like rewarding the team for a job well done.
Insurer: Embrace
By: Shanny Woo
Absolute ripoff
Absolute ripoff, like most insurance companies. I have two young German shepherd dogs (under 3 years old) so I wanted to get a good pet insurance while they are young. I did my research like most, though with insurance it is difficult because most reviews are on sites they pay or their own website. I had 2 claims come up during my time in having the pet insurance. I’m both instances, the issue is they will do everything in their power to deny the claim in the hopes you will give up trying to get reimbursed. In our cases, they kept saying that “after multiple attempts, they were unable to obtain the necessary medical records to process the claim.” So I went ahead and called my vet hospital to verify if the information was sent. Not only was the information was sent, but twice! After multiple frustrating calls to ASPCA, they were able to “find” the documents, but it always seemed to conveniently found a way to miss them or they claimed they don’t receive them. I think what really goes on is that if they can’t find a good reason to deny it medically, they will say they can’t obtain some record and just hope the person submitting the claim will give up. Well we didn’t give up and it took a few tries but we got our money and cancelled the insurance, never looking back.
Insurer: ASPCA
By: Eric Reaves
Very fast review of claims
Very fast review of claims. Easy to submit claims.
Insurer: Spot
By: Susan
Prompt service
It was responsive to my inquiry and kept me up to date on the progress, and then provided a direct deposit.
Insurer: Fetch Canada
By: Garry Lunn
Easy to use
Easy to use. User friendly.
Insurer: ASPCA
By: Jessica Schlitzberger
My experience was made great because of…good customer service.
My experience was made great because of the customer service associate who helped me. Her name was Kelsey and she answered all of my questions and concerns. She was very knowledgeable, patient, and caring. I was interested in adding wellness to my policy and she explained the types and sent me a link. I will read it tonight and decide.
Insurer: Fetch
By: Janice Guidera
It was very easy
It was very easy, just a few clicks of basic info and I had my coverage.
Insurer: Trupanion
By: Maryann DelRio
My experience was good
My experience was good. Response time was quick. Customer service was easy to talk to and explained everything in detail.
Insurer: Spot
By: Gregory Sproul