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Embrace insurance is quick to reply to submitted expenses. Unfortunately, their pre-existing conditions are overreaching. My dog had a mild reaction to chicken once when she was a baby. Now several years later, she had a severe and sudden allergic reaction to an outside environment. Embrace refuses to cover any of this, saying the conditions are related, despite a medical report clearly stating that her exclusion was a "food allergy to chicken". The denial of the appeal also elaborated on the condition explaining things that are excluded that were not mentioned before in the medical report. An appeal from both our veterinarian and an allergy specialist have been denied. I would not recommend this company.
Insurer: Embrace
By: Katie S
Claim filing
Very easy to submit a claim. Staff that I spoke to were very kind and knowledgeable.
Insurer: Pets Best
By: Phyllis O'Neill
Once you figure out the proccess its good!
First claim was a bit confusing, only thing I was fustrated with. Once figured out it was easy and now I know for next time. Out of $392 for bith cats the oreventit8ve care covered $300. So I am already feeling the benifit
Insurer: Spot
By: Steve Barbee
Applied for pet insurance
Applied for pet insurance, did not know there was a 5 day “grace period”
Insurer: Trupanion
By: Isabel Cadwell
i would give 0 stars if i could
i would give 0 stars if i could. i am still waiting on a claim from july and it is november. it kept saying missing medical records multiple times i had to ask them to reach out to my vet. my vet sent all the information multiple times. then my claim got placed on hold. i called customer service so many times and each time they said “we have all the info now it just has to be reviewed.” then i would get an email saying “we’re still missing information” and the cycle would start over and over. i have officially given up and if i am not reimbursed in the next few weeks i am just going to cancel with them.
Insurer: Embrace
By: Carolyn Willis
Best insurance help!
Easy to use, interactive, affordable, and so very helpful! I highly recommend to everyone.
Insurer: Lemonade
By: Zena
Very informative agents
Some time delay in processing claims…
Insurer: ASPCA
By: Ajeeth Komar
Great service
Great service, 1st time used in 8 years was thinking about canceling but I’m thankful I didn’t. Reimbursed immediately. Embrace will always be my choice!
Insurer: Embrace
By: customer
Pets Best is a terrific company
Pets Best is a terrific company. Wonderful communication, quick turnover time. Every once in a while it takes longer, but they always let me know. Will never be without pet insurance again, and Pets Best has exceeded all my expectations. They are available to speak to. Very friendly very knowledgeable. A+ plus plus. Phenomenal company. Thank you so much.!!!
Insurer: Pets Best
By: Terri Pritchard
Very attentive to claims which are…
Very attentive to claims which are reviewed and paid very quickly
Insurer: Spot
By: Lisa SILVA