207,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not what it used to be
I’ve had Pets Best for several years, with four different dogs. Unfortunately, things have changed dramatically with underwriting and customer service for the worse. The final straw was denial of a claim for a broken tooth. Yes, I’m sure my dog chewed on something too hard and broke a molar. They denied the claim, stating that the condition was “caused by periodontal disease”. Other claims have been denied for reasons that I believe is due to aggressive pursuit and twisting of the “fine print”. The customer service is atrocious. The recording informs you that your wait time for help with a claim or exiting policy is a minimum 30 minutes, and to cancel a policy is 45. To get a new policy? Yeah, 10 minutes. Over the years, Pets Best was a good company overall for what pet insurance is for. Now I believe it’s been taken over by nothing more than bean counters.
Insurer: Pets Best
By: David D'Agresta
Their advertising is accurate
I was happy to find a dog insurance at this price Have not used it yet Let you know when I do
Insurer: Pumpkin
By: Linda
The plans are easy to understand
The plans are easy to understand
Insurer: MetLife
By: Kelley Page
Can't have 4 pets on one plan makes it…
Can't have 4 pets on one plan makes it tedious
Insurer: MetLife
By: claire hilton
Easiest and fastest experience…
Easiest and fastest experience submitting a claim. I did it in under 5 minutes from my phone and received approval in less than an hour. Absolutely outstanding!
Insurer: Embrace
By: Sarah M
Aileen was fantastic at answering all…
Aileen was fantastic at answering all of my questions and getting me set up
Insurer: Fetch Canada
By: James Johnson
Fast and Easy Process
It was easy to process my claim online and I received payment immediately upon approval.
Insurer: MetLife
By: customer
They were so responsive with payment of…
They were so responsive with payment of claims when we had a sick doggie
Insurer: MetLife
By: Dawn Denison
Disappointed
I honestly believed my reimbursement claims for my pet’s wellness visit fees was going to be covered more than what it turned out to be.
Insurer: Pets Best
By: Luz Houston
I could not be happier.
My first time using the insurance and my deposit was in my account from a wellness check and shots within two weeks of my pups appointment. My wife has another imsurance company on her dog and they don't even cover wellness checks. I could not be more staisfied with my choice of Fetch Insurance.
Insurer: Fetch
By: Scott Welch