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Focus on Care Instead of Cost
We decided to use Healthy Paws because, with two big young Labradors, we figured something was bound to go wrong with an injury or eating something they weren't supposed to. We used it regularly when one was put on medication for environmental allergies. Never did we imagine that our 3-year-old Lab would fall victim to the mysterious pneumonia that has been widely publicized. We were heartbroken when, after five days at the emergency vet on oxygen, numerous medications, and the illness worsening, we had to let her go. When we submitted a substantial bill, we were not questioned about the charges for the care given, and they offered their condolences. Healthy Paws canceled the policy for our dog that passed without being asked while keeping everything in place for our other dog. The unused portion of the monthly payment was refunded. Losing such a young dog is tragic, but knowing we had Healthy Paws insurance allowed us to focus on care instead of cost. Healthy Paws' response couldn't have been more supportive. We highly recommend this company. D and M
Insurer: Healthy Paws
By: Diane Oliveira
Highly recommend TruPanion
My 8 year old Schnauzer Penny was extremely ill when we took her to our vet. After the vet did her initial evaluation and advised us of the expected protocol, we mentioned that we had TruPanion (TP) coverage. The vet told us that they would submit any forms and that they understood that TP was very easy to deal with. I was hopeful that this would be the case. At the end of a week on antibiotics and IV fluids and several sessions of bloodwork we received a diagnosis with our Penny now on the mend. We paid our bill and the vet submitted the clam on-line. The following morning I woke to an email & text indicating that our claim had been received and was being reviewed. A day later we received an email advising that our claim had been approved and that the payment was being issued. I needed clarification on something so called the TP help line. The person I spoke with was most helpful and very knowledgeable. A really positive experience at a stressful time.
Insurer: Trupanion Canada
By: Linda Hodgson
Too expensive for what it is
Too expensive for what it is. They fight any claim you make and don’t cover much. They are pretty blunt about letting you know anything you submit they will dig deep in your pets medical to not pay you a dime. I’ve paid them thousands this year for my pets and I’ve had them apply $18 to my deductible. Look elsewhere.
Insurer: Figo
By: RCM
So far so good!!
So far so good!!! Such good customer service and quick reimbursement
Insurer: Spot
By: Genesis P
Your payment system is too slow
Your payment system is too slow. You demand information I would not have (medical records from before my pet was born) and I must wait until the vet staff has time to collect this information and reply. This must stop. The vet makes the decision and then informs me so I can say yes or no. Your job (requirement) is to pay what I said yes.
Insurer: Spot
By: CHARLES FETTEROLF
An unexpected emergency
We had an unexpected situation with our pet and visited the vet, within 48hrs we received the horrible news, it was cancer. We had to remove it as fast as possible. Fetch was amazing we received help in no time and no questions asked or bureaucratic paperwork. Thank you from all of us
Insurer: Fetch Canada
By: Danilo
Coverage and Process were good
I appreciated the relatively fast turnaround for the claim.
Insurer: Fetch Canada
By: Ruth Hawkins
Wish I knew about Spot before!
This is the first time I have had pet insurance, and I wish I had known about it years ago. Spot Pet Insurance has been very responsive. They process my claims quickly, and have provided exactly the coverage they said they would, without any issues. I could not be happier with the service and value.
Insurer: Spot
By: Dirk Leverant
No issues with company
No issues with company. Direct deposit is awesome
Insurer: Embrace
By: Jennifer Bittner
Healthy Paws is the best!!!
When our mixed breed rescue was suddenly diagnosed with diabetes we were shocked. We had always heard mixed breeds were super healthy and we never expected something like this to happen. Thankfully we had Healthy Paws as our insurer and they made the entire process of filing a claim and getting reimbursed very easy and stress free. It allowed us to focus on our dog and his treatment without wondering how we were going to pay for this. Whenever I call them with a question they are so nice and patient. I wish my own insurance company was this compassionate. And when they emailed us to check up on him we were so touched. There are real humans behind this company who care very much about your pet and their health. I can't say enough about this company. Thank you Healthy Paws.
Insurer: Healthy Paws
By: L. Giusti