225,079+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,079 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Owners Beware
I got Trupanion now for 14 years and NEVER made a claim. I made my first claim now and I was told they cover 90%.(I'm paying over $100 a month and costs have gone up over 70% over the last 14 years with no claims) what they DONT TELL you is that they have a bunch of extra fees that before you know it you're only covered for less than 40% of your clam. To speak of their amazing customer service (not) I found out via an 'email' they're only covering my deductible (which I'm supposed to pay); you would think they would call and explain to a first-time claimant why 60% of our claim wasn't covered! AFTER being told for 14 years that he is covered on these costs. I am going to cancel the insurance at this point and take a chance, and love and care for my dog on my own. I DO NOT recommend this company to anyone...Trupanion lost a loyal 14-year customer that you took advantage of by taking fees and not providing customer service which I'm seeing is an ongoing issue in your posts.
Insurer: Trupanion Canada
By: Nadiea
can use any vet
can use any vet, great. so far claims have returned less than 10% of the vet fees paid. Not much is covered for one of the most expensive options I took
Insurer: Pets Best
By: snow den
Easy and simple
To process a claim it is very simple. Reimbursement was fast and just as advertised. The reimbursed and not reimbursed amount was explained in a understandable way in the explanation of benefits
Insurer: Pumpkin
By: customer
Fast and easy sign up process
Fast and easy sign up process. Also the best price!
Insurer: Sonnet
By: Steve
Waste of time and money. Scammers
I subscribed in end of 2012/early 2022. Everything went well. Until I made a claim. I had joined all the proper documentation. I had no answer. After my second or third follow-up I received an email saying that my claim was denied without any explanation. I asked for a feedback but nothing. I sent at least 20 emails and tried calling but nothing (their call center says at 3:00p.m. that their call center is closed and regular hours are from 8:00 to 8:00 p.m.!!!). No one picks up. After I threatened to cancel I received a single answer explaining the cancelation policy. I paid for more than 1 year for nothing. Complete scammers!!! If I could give 0 out pf 5 I would gladly do it
Insurer: Pets Plus Us
By: Lilti
Great experience! Shocked that it was!
Very easy to submit a claim and their response and decision about the claim was quick! Awesome experience
Insurer: Trupanion Canada
By: Denise
Satisfied customer
Simple to sign up
Insurer: Trupanion Canada
By: Robert
Thank you trupanion.
easy to file, fast to process and great service
Insurer: Trupanion Canada
By: David
Promo wasnât great
Because when I went to the vet I asked the secretary about insurance. She gave me an pamphlet and said it s all in here I asked about the promotion she said all in the pamphlet. Took the pamphlet home look thrus it trying to decide. A month or so later decided to get it. So I called the vet to get more information about the promo. She wasnât very on the ball about the promo she put me on hold came back to tell me the promo was expired because I had 24 hours de decide. Today I still donât know what the promo was and maybe I would have decided earlier and she told me I donât qualified so it wasnât great
Insurer: Trupanion Canada
By: Marc