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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Stay away from pets best
Stay away from pets best. Find a different pet insurance company. They are crooks and will rip you off. I had insurance with that company. I am sorry I did. I canceled the policy on my 3 pets because I couldn't get ahold of customer service without being on hold forever. They took money off the card I had on file when I didn't owe them a dime. I'm glad I canceled. If I needed to use the insurance I'm positive I would have problems submitting a claim and getting paid like so many other people left reviews about.
Insurer: Pets Best
By: Monica Potter
Do not buy pet insurance here
We have had a pet insurance policy with them for our cat for the past 16 years. We have never had a issue and our monthly payments have been reasonable increased over the years but they just went from $106 per month to $245 which is close to a 150% increase. We have paid this company over $20,000 over 16 years and now our rate is unaffordable to us just as our cat is likely going to need insurance the most. We haven't made many claims and when I asked about the increase I was told it is determined by breed, vet costs in our area and inflation. The 150% increase seems like a stretch and it feels like this company is trying to rip me off and they are acting in a gross, unethical way. How is it in any way, shape or form okay for companies to have a consistent premium for 16 years and then just increase it so exponentially that people who have paid into it for years can no longer afford it.
Insurer: Pets Plus Us
By: Nadia
Trupanion is #1
Trupanion, imho, is the best pet insurance around! They are extremely quick and receptive and caring.
Insurer: Trupanion
By: Paige M
Rude and obnoxious customer service
Claim was denied for a medication that was always approved . Upon calling to inquire about the reasoning the trupanion. employee continually spoke over me and was extremely rude. When I would attempt to explain she interrupt. Zero empathy. Zero compassion. Zero professionalism. If I could give zero stars I would. **Their reply/response is a generic reply and has ZERO credibility. They do not care about their customers. Upon following the directions below and calling their customer service reps they had no idea what I was talking about and nothing was resolved**
Insurer: Trupanion Canada
By: Pat Wilkins
Great Pet Insurance!
It is very easy to submit a claim and if you have any questions there is always someone on the phone who can help you. I can not say enough good things about Pets Best. I am so glad we got this insurance for our dogs.
Insurer: Pets Best
By: Joe S
It was extremely simple to sign up…
It was extremely simple to sign up through my company. Payroll deductions are extremely convenient.
Insurer: Nationwide
By: customer
Terrica such a wonderful person
Terrica such a wonderful person. Explains every detail of the insurance and prices. Was interested in what I was able to afford that sure was such a wonderful experience. Also answered any questions I had it was a pleasant conversation. Thank you
Insurer: Nationwide
By: Yolanda Mendez
I was very pleased with my experience…
I was very pleased with my experience when I called in. The representative that I spoke with was very helpful. I am very pleased with Met Life.
Insurer: MetLife
By: customer
Trupanion was there for us when Buddy…
Trupanion was there for us when Buddy needed treatment, making it possible to get everything he needed to get back to being the playful pup he is. Trupanion gives us peace of mind concerning buddys treatments affordability.
Insurer: Trupanion
By: Raymond