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Don’t waste your time.
This is a long one…So I purchased my English golden retriever in May 2022. Three days before I took possession of her I decided I would be a responsible pet owner and purchase insurance for her. I decided to go through my car/home insurance (Progressive) which worked with Pets Best. They seemed to have good reviews and I could just add it to my other insurances. I began my policy 3 days before bringing my dog home. Once she was home, it seemed she may have a UTI. I took her to the vet where she was treated for this UTI and she was also referred to Purdue Animal Hospital because the vet thought there MIGHT be something else going on. She did NOT diagnosis her with anything more than a UTI. When I submitted the claim for the UTI it was denied because it was within the first 14 days of the policy start date. Annoying, but fine. Then over a month later (way past the first 14 days) we took her to Purdue Animal Hospital where they diagnosed her with 2 ectopic ureters. She would need surgery which was scheduled for July 5, 2022. 2 MONTHS after I started my Pets Best policy. Now, my husband and myself were not aware of any of these issues when purchasing her. The ONLY thing we were made aware of was that she had an inverted vulva, that was genetic. But all her other issues were just thrown at us by the different vets we took her to. She had her surgery, I submitted the $1300 claim and it was denied for it being a “preexisting condition.” When I contacted them the lady I spoke to seemed annoyed and just said “l’ll email you a dispute form, but it will take at least 90 days to process.” This was obviously discouraging because their regular claims process takes weeks to get completed anyway. As we continued to rack up our credit cards with vet visits to try to get our sweet girl healthy, every single claim was denied. We spent over $4,000 in vet bills on a pure bred English Cream Golden, who for all we knew, had an inverted vulva that would pop itself out in 1-2 heat cycles. Plus we spent our monthly premium to pets best for literally nothing. Oh and the cherry on top. I had one last claim being finished when I already cancelled my policy. Just got the notification that it was completed today. They applied that claim to my $500 deductible!! What!? pretty sure the $4000 we have paid is well over that $500 deductible. DO NOT GET THIS PET INSURANCE. They will do nothing to help and they take forever to process anything.
Insurer: Pets Best
By: Chrystal Almanza
Great insurance all around
Keeping track of and getting reimbursed for your vet bills couldn’t be easier. Your given an explanation as to the what and why of whats covered as well. Pets Best insurance came highly recommended and I am extremely happy I chose them!
Insurer: Pets Best
By: Michael Mele Jr.
Money back
To obtain your money back for what you spend takes a long process.
Insurer: ASPCA
By: Candice
Trupanion Pet Insurance
Company is amazing from start to finish. Ease of filing claim is so smoothe.... no lengthy forms to fill put.. they let you download bill and you are done! Immediate acknowledgment and great communication to let you know status. Within 24 hours you get notice of approval and clear explanation of payout. Money is deposited direct to bank. Great company with an amazingly well thought out plan that certainly accomodates customer needs in a terrific smoothe process. Great job Trupanion!!! Highly recommend this company if you are looking for pet insurance!!!!
Insurer: Trupanion
By: Nat
Easy to submit an claim.
Easy to submit an claim.
Insurer: Embrace
By: Judith Nystrom
great pet insurance company
very nice people when you call with any questions or any help
Insurer: Pumpkin
By: mitchell nowak
It works great for the most part
It works great for the most part, the only complain I really have is that we can’t use it to get my pup spayed. Other than that it has a quick turn around time.
Insurer: Pumpkin
By: customer
Best of the best
Great customer service, great coverage
Insurer: Pumpkin
By: Hannah
Excellent Everything!
Quick and helpful! Claims are easy to make and they pay back well.
Insurer: Pumpkin
By: customer
A couple months after rescuing our boy…
A couple months after rescuing our boy Austin, he was diagnosed with heart worm. For anyone not familiar with the treatment for this, it's lengthy and expensive. I've been extremely happy with our Pumpkin insurance, and thankful for it. His last vet appointment cost me over $500, but luckily with Pumpkin, I got reimbursed for the majority of it. When i mentioned that to the receptionist at our vet, even she was impressed, and asked who I go through. I highly recommend them.
Insurer: Pumpkin
By: S. Fleck