220,075+ Pet Insurance Reviews You Can Trust

Pet parents across the U.S. and Canada have left over 220,075 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.

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Category with most reviews

14,122 Payment Experience 61,753 Claim Coverage 74,071 Customer Service 22,255 Price Satisfaction 14,832 Other

December 12, 2022

Claims were very easy to do.

The employees I talked to were very helpful and friendly. The process to submit claims was very easy and quick to do. These are my first claims so I can't rate the entire process to final conclusion yet.

Insurer: Embrace

By: Martin Callahan

Would no recommend! The company did not stand by the price…

The company did not stand by the price quote I was originally given, and didn’t give me enough notice of the price change for me to discuss the situation, because their customer service response wasn’t timely. I enrolled my dog as a mixed breed because she is a mixed breed. Embrace doubled my monthly rate because in one area on a vet’s paperwork they mentioned Frenchie mix, one page said Boston Terrier mix, and one said Frenchton. They wrote to tell me that my rate was doubling because I have a Frenchie mix. I feel like I was a victim of a bait and switch, and believe I deserved to be refunded for the two months I paid on a policy that they were no longer honoring. They took advantage of me, and now my puppy and I have to start over with a new company’s waiting period. I would NOT recommend Embrace to anyone. Beyond all of this, the response time was horrendous, which makes me think you would wait forever for a claim to be reimbursed.

Insurer: Embrace

By: Lauren Blackwell