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Pet parents across the U.S. and Canada have left over 220,075 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Rhineoscopy exam
Recently PollyAnna started sneezing and acting lethargic. I took her to the Vet. who after examination found her mucous membranes extremely inflamed. She tested for fungus and some other possibilities and treated her for the inflammation. We submitted our claim to Healthy Paws and they answered it right away as they always have. Their coverage is clear and precise and you know exactly what they do and do not cover.
Insurer: Healthy Paws
By: Dianna
Unhelpful and difficult to work with
The customer service team can't answer what specifically is covered or not covered under a coverage category for my dog despite being insured with them prior to getting him. They follow a script like like a chatbot or an automated voice recording so what's the point of speaking to a person.
Insurer: Fetch Canada
By: Alfie
Highly recommend
I have had healthy paws for 3 years now going on 4. They have always been extremely fast with my reimbursement. They don’t ask a million questions also. I would highly recommend them.
Insurer: Healthy Paws
By: Tracy Evans
Jerry M
As others wrote below, If I could give 0 stars i would. Filed a claim on 8/11/2022, claim denied, appealed on 9/20/2022 and won appeal. Got notice that check was cut on 10/13/2022. Called on 10/26/2022 to verify when check was actually mailed. I was told that the check was mailed on 10/13/2022. Waited until 11/4/2022 and called again. Had check cancelled and switched to ACH. I was told that it would be 3-5 days to receive. I received a phone call on 11/9/2022 to verify my mailing address(I don't understand why address needed to be verified for ACH). I received the check during this time. Check was actually issued on 10/27/2022 not 10/13/2022 as I was told. Called back the week of Thanksgiving and was told that I had to wait 21 days not the 3-5 days that I was told when I called back on 12/2/2022 and was not that it was not 21 calendar days, but 21 business days and I would have to take into account of the Thanksgiving holidays. Today is 12/12/2022, still no payment. I called again today. Was on hold for over 20 minutes and then got hung up on when they were checking on payment. I was told that their accounting department was looking into it. So still nothing original claim was submitted 8/11/2022 and 4 months later NOTHING. No answer about when i would receive the payment. No answer when or if they would call me back. NOTHING. Just stall tactics. People pay good money to protect their children with fur and then companies like Pets Best try to screw you over.
Insurer: Pets Best
By: Jerald Allen Moreton
re quote
quote was based on my inputs and did not try to add on unnecissary things, it was easy to understand and complete. i received my pink slips promptly and policy printouts were easy to understand.
Insurer: Sonnet
By: john ridley
Lemonade Pet Insurance
Lemonade pet insurance is great! The app makes filing claims super easy. The agents are very responsive on their emails. Payments range from instant to up to 1 week depending on the claim. Highly recommend Lemonade!
Insurer: Lemonade
By: Katarina
First Claim request pending review
I will be waiting to see if MetLife grants the contribution, compensation according to the purchased policy. This is my first claim.
Insurer: MetLife
By: Steven
Customer service was great
Customer service was great! And price for this policy was very reasonable!
Insurer: ManyPets
By: Greg R
Nori's insurance works well
The process of claim submission is straightforward, responsiveness is good. There are two issues, i.e. when we signed up after adopting our Nori, we did not realize that the insurance policy does not cover preventative measures, only interventions. The other isseu is more practical, i.e. the portal requires uploading of a medical record each time one submits a claim, even when the 'claim' is a follow-up visit for a continued process.
Insurer: Fetch
By: Dr Leonardo Sahelijo
EOB isn’t clear enough
EOB isn’t clear enough. My policy sad it would cover surgeries and when I got my dog neutered they didn’t cover any of it because it’s not preventative? What other surgeries count as preventative? I’m disappointed
Insurer: Pets Best
By: Elissa Irwin