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Misleading and inconsistent website
Edit on March 8: they reached out to me by phone and, after I explained the situation, acknowledged that the website does seem misleading, and they'd look into my feedback. Their website's description of what documents are needed for a claim is misleading to say the least. They say on their website that the medical records they need are "Detailed medical records, including from your pet’s most recent checkup (a vet visit unrelated to your pet getting sick or hurt)". (Trustpilot doesn't allow me to post link, but the specific webpage is titled "Your guide to filing claims.") But in reality, they also ask for the records from the visit which the claim is for, i.e. the visit that happened exactly because my pet was sick. And their customer service agent explicitly confirmed this to me, without explaining why it works differently than what their website says. If they were clear and consistent upfront, I probably would have no problem with providing the medical records for every visit. But now I feel I was lied to, and I have serious doubt whether I can trust them when I need them. I may need to shop around for other pet insurances.
Insurer: Fetch Canada
By: Bruce
The price
Hello, the price is competitive and it is easy to join. THANKS
Insurer: Sonnet
By: Raymond Rémi
Pumpkin was very helpful in answering…
Pumpkin was very helpful in answering all my questions and concerns. The insurance rate is affordable and the coverage is more than satisfactory. I very much appreciate the fact that after 180 days of being symptom-free, my pet will not be considered to have a pre-existing condition and if any similar problem arises after that time period, she will have coverage.
Insurer: Pumpkin
By: Bernadette M
I havent received any information…
I havent received any information regarding this pet insurance that I have started paying for.
Insurer: Spot
By: Nancy Montag
Cat Health and Nutrition
Thanks for sharing such an informative article. I really appreciate it. I'm also writing stuff on cats' basic needs and utilities: like the best brushes for long-haired ragdoll cats or the best food and treats, and also about litter and cat toys. You can read my blog post at https://gopetco.com/
Insurer: Pets Plus Us
By: Rabbi
Great navigation
The website was very helpful and easy to follow through.
Insurer: ASPCA
By: Brandy Ramirez
Horrible customer service
Don't waste your time and money on this company. Their coverage may seem good but the customer service is shockingly bad. They took 2-3 weeks to reply one email, with no intent to help you. The email customer service was like a robot whose only job is to keep asking for more documentation even when it makes zero sense. And when I complained to them about this and said if my issue wasn't addressed I'll switch to another insurance company, they didn't bother to reply me. So I switched. Luckily I got out early and escaped them after only paying two months of premiums. This company either cares zero about it's customer, or has extremely poorly trained customer service.
Insurer: Pets Best
By: Serena Wu
I could not complete the process
I could not complete the process. It said that I signed up, but didn’t complete registration. I forgot my password, but it won’t let me reset it, because it is incomplete.
Insurer: ASPCA
By: Cheryl Leonard
Love love HealthyPaws
Love love HealthyPaws! I cannot say enough good things about them. They are literally the best pet insurance - are quick to review, close and reimburse claims all wiithin a week or less! They remove the financial worries i have on a day to day basis on what happens to my pet.
Insurer: Healthy Paws
By: Angie Yap
You guys helped so much when absolutely…
You guys helped so much when absolutely needed & now driving a newer vehicle , more reliable is alot more easier on getting frome point A to point B.
Insurer: Sonnet
By: Jay