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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent service all around
Working with Embrace Pet Insurance has always been a positive experience for me over the years I have had them as a pet insurance provider for our dog. Recently I had to file three different health issue claims and 4 Wellness claims. Staff responded in a very timely manner ( started processing all of them within 24 hours of filing) and each was resolved and paid out in less than 10 days. Staff is always responsive to any questions I've had and has even helped me with filing a couple of complicated claims. I would definitely recommend Embrace to any pet owner.
Insurer: Embrace
By: New customer
Embrace is a bait & switch operation
Embrace is a bait & switch operation. Sales team called immediately. Once they got paid, they simply sat and did nothing to activate the policy. I had to repeatedly follow up with emails and calls, and even that was not enough. My vet said embrace was lying about what the vet said when they finally did a review for the policy. I can corroborate this; Embrace said they faxed a veterinarian…that has no fax machine or number. Avoid at all costs. They give a 30 money back guarantee but take 4 months to activate a policy. Customer service is awful; be prepared for a long wait.
Insurer: Embrace
By: JP S
Excellent coverage
Excellent coverage. Claims are decided on in a timely manner.
Insurer: Embrace
By: Lisa
Satisfied Customer
The person I spoke to helped me with my question. And was very knowledgeable. Thank you for the gift you gave Lexi she loves it. Thanks again.
Insurer: Pumpkin
By: Frank
Spot’s services were helpful
Spot’s services were helpful, quick, and easy!
Insurer: Spot
By: Alex Hazen
Great customer service
Great customer service. Clear quote.
Insurer: Prudent Pet
By: Nathaniel Amos
Sonnet Insurance company is a scam
Sonnet Insurance company is a scam. I had hit and run coverage it clearly say on my policy when I opened a cliam they have refused to cover the damage. After paying too much money did not get anything back. Very rude employees.I would not recommend anyone!!
Insurer: Sonnet
By: navid rizaei
Trupanion is great.
Trupanion is great. Liza was so nice and helpful. She took the time to look up my dogs history so that she could give me the correct answer. She even asked how he was doing.
Insurer: Trupanion
By: Cindy