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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Agent Todd Johnson is great!
The agent Todd Johnson was very informative, kind and patient. He helped us understand quotes, policies, etc.
Insurer: Nationwide
By: Crystal Lynn
Because you are prompt and caring when…
Because you are prompt and caring when we need it most.
Insurer: Trupanion
By: Ruby
Best pet insurance with the complete coverage
The rate is very reasonable for the whole coverage for my dog which includes wellness. The claims are easy to file with the MetLife app and reimbursement is quick.
Insurer: MetLife
By: Kyong
You shorted me $116 on a claim
You shorted me $116 on a claim. Not trustworthy.
Insurer: MetLife
By: customer
Josh was super helpful and kind
Josh was super helpful and kind. I didn’t feel rushed and he answered my questions.
Insurer: Fetch Canada
By: Nk
Very easy and fast
Very easy and fast. Did not know I could get coverage at an affordable rate. Aloha.
Insurer: MetLife
By: Bobbie Bragg
so far so good - correction, EXCELLENT
Best -- they responded quickly to answer my questions when I needed to file a claim. They were supportive with my questions. Once I filed the claims, they reviewed them and sent me their determination within 2 days. BONUS -- the vet who answered my questions was the same person throughout my claim and understood how to work with me during the process. She was supportive, polite, kind and informative. Worst -- for non-insurance people like me, I did not know what all was covered. I mentioned irrelevant details on the claim that was used as a reason to decline coverage on one of my claims. Unknown -- I will be expecting insurance checks for the other claims that were partially covered in the next 10 days. I hope there are no delays. **** update -- I received the checks today! Great timing, fast turnaround. ****
Insurer: Prudent Pet
By: abredyyahoo.com
Claim nightmare
When submitting a first claim, Spot keeps insisting on requiring health records for our cat from 1/1/2024 to the present. This cat is a 14 month old rescue with no health history before 10/2025. We supplied all heath records we have from the rescue shelter and our new vet, but Spot refuses to process claim. We are now trying to cancel account with Spot and are running in to a new series of road blocks.
Insurer: Spot
By: Furious
The claims I submit are frequently…
The claims I submit are frequently denied and mislabeled as pre-existing conditions or under a different category such as “preventative care” so that they don’t have to be paid out. I have then had to submit appeals which further delay the process of reimbursement.
Insurer: MetLife
By: customer
Super Attentive
They have been super attentive with communicating the policy coverage. Easy and quick to file a claim
Insurer: MetLife
By: Raychel