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Very quick turnaround and accurate…
Very quick turnaround and accurate return!
Insurer: Spot
By: Augusta Brook
Above and beyond services
After having to use my high interest credit cards to pay a $4,500.00 deposit to have orthopedic surgery performed at UF on my six month old pug and an additional $2,200.00 balance, in order have her released I decided to call AKC insurance to ask if my claim could be expedited. I was hoping to avoid paying the 30% interest charge fees by paying off my cards before they came due. Ashley W. assisted me and she was calm, friendly and knowledgeable. She offered to contact the claims department and request my claim be expedited. The claims department contacted me the following day explaining exactly what records they needed from UF to move along with my claim. The claim was completed in a couple days and I received my reimbursement that same week! Thanks to all involved! I was able to pay off my credit cards before they could charge me any interest! I received service above and beyond my expectations!
Insurer: AKC
By: Mary Mills
Spot Pet Insur Rocks!
Unfortunately, had to submit 2 claims for my pup in the last 3 months. Have to say that Spot Pet Insur has made this experience wonderful! Claims are easy to submit, Spot communicated well during process and received reimbursement quickly.
Insurer: Spot
By: Erin Downing
The ease of being able to sign up quickly.
The ease of being able to sign up was nice. However, not knowing that you should start with your lowest deductible to begin, because you can only move your deductible up would be nice to know when signing up. I got that info from a representative.
Insurer: Trupanion
By: customer
The best experience
My claim was fulfilled so fast and easy!
Insurer: Spot
By: Dog owner lover
Claims settled by a roll of the dice
Settling claims with Figo feels like leaving things to chance. While their marketing and support teams shine with a solid 5-star rating, the experience with the claim department tells a different tale. In an unregulated realm of insurance, Figo seems to exploit the lack of oversight by crafting policies with vague language. The claim department operates on a subjective basis, free to approve or deny based on unclear criteria. For instance, the policy vaguely excludes "pre-existing conditions" without offering a proper definition. Most would assume "pre-existing" refers to ongoing issues or those present at policy inception, not something your pet was cured of in the past. Figo's agents appear more focused on delving into your pet's medical history, searching for any past ailment that could be loosely connected to the current issue, even if they're unrelated. Unless you enjoy simply paying premiums, exploring alternatives might be a wise move.
Insurer: Figo
By: T J Forrester
Great insurance
Great insurance, prompt claims reviewed. Excellent customer service! Thank you!!
Insurer: Spot
By: Kimberle Newby
fast turnaround and nice people who care
fast turnaround and nice people who care
Insurer: Spot
By: Jean Murphy
Service was very very fast very very…
Service was very very fast very very easy to make a claim very very quick turnaround and really glad because the last pet insurance we had was very very slow and lighting and didn’t care about customer service. I am very impressed with this insurance and continue to use it for both of my family members.
Insurer: Spot
By: Larry Mahnesmith