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Unless your dog is a puppy do not recommend
Embrace has been great for my fist dog that we got as a puppy they have covered everything. Completely different story with a dog we recently rescued who has medical issues. It took a couple days to get through to an agent to ask them questions about what would be covered. Usually the agents are really helpful and nice, this time it was like talking to a wall and having to pry information out of her. Definitely will continue coverage for my one dog but probably canceling the insurance on the other
Insurer: Embrace
By: Ann P
No Compassion for seigniors, I couldn't make a payment due to 5 days…
I couldn't make a payment due to 5 days with no power due to the ice storm and now I am told my policy is cancelled, yet they took the late payment even though thy said that they wouldn't. How was I to make the payment when all power and cell phone service was out for 5 days ? Employees are robots with no compassion for seigniors.
Insurer: Sonnet
By: Michael Kukura
My dog Archie!
Healthypaws is the best pet insurance! There is no comparison. All the other insurances pay for wellness visit/vaccinations and very little or nothing for medications and procedures for illness, disease and injury. Basically your premium payments are paying for wellness visits/ vaccines. What coverage do you get in return? Nothing! Healthypaws pays for 80% of any illness, disease or injury procedure and medications cost!!! And there is no yearly cap on how much they will pay! My dog needed very extensive surgery and hospitalization. Healthypaws reimbursed me within days of recieving the claim! They even contacted me to see how my dog was doing! Great customer service!!! I tell everyone to use Healthypaws and you should too!!!
Insurer: Healthy Paws
By: Maria Kollarus
So easy!!
I was given the opportunity to compare policies through Pawlicy Advisor. Once I chose the coverage and company I had a link to purchase Right there. The Prudent Pet website was easy to use and intuitive. It made it a no-hassle, quick, and inexpensive way to be a responsible pet owner.
Insurer: Prudent Pet
By: Boomer
Need quicker access to human customer support
Fetch does a great job reimbursing claims….however, if there are ANY issues, it is a little difficult to get the support needed in a timely or reasonably simple manner. For example, the chat support operates like a maze in a phone menu. Trying to discover the email my vet should use in order to provide additional documentation turns into a frustrating research project as I’m directed through a prescribed catalog of subjects and webpages to visit before finally being allowed to make contact with a human to ask a very simple question. Also, I’m human. I make mistakes. I don’t proofread well enough sometimes. Please make it easier to edit or even cancel a submitted claim. That was the reason for my first foray into your chatbot maze about two weeks ago.
Insurer: Fetch
By: MJ
this was an awful experience start to finish
this was an awful experience start to finish. I did not purchase with them. tried to apply for auto in AB and you cannot talk to a person. they make you fill out a very complex form, that doesn't even allow some fields to be completed. then I get a canned response saying form was missing things but not what specifically. I tried to chat to a real person and it was a giant waste of time. I persisted because I was told by someone that their rates were wayyy cheaper than competitors and now I know why. they keep saying it's 3-7 business days to give a quote once form is accepted. That's ridiculous as their competitors can give me a quote, multiple quotes, from different vendors, instantaneously while I'm on the phone with them.
Insurer: Sonnet
By: Rachel Duke
So far so good
So far so good. I have not needed to use my pets insurance yet. It was easy to sign up.
Insurer: Pumpkin
By: Patty Wehr
CS staff was very helpful in…
CS staff was very helpful in transitioning me from my old pet insurance to Spot. Thank you!
Insurer: Spot
By: Joanne Hedou
Great Pet Insurance
Hello, We have had a wonderful time with Fetch pet insurance. We got a puppy back in November 2022. We took him to the vet as a puppy and he received a clean bill of health. A couple months later we were playing in the yard when our puppy vomited and collapsed. He stopped breathing and his heart stopped as well. Luckily my boyfriend was able to give him chest compressions and bring him back to life. Our puppy has had to go to several follow up vet appointments since including a cardiologist visit and Fetch Pet Insurance has covered exactly what the policy promised it would cover. I highly recommend this company, they have been great to work with.
Insurer: Fetch
By: Danielle
Such an easy insurance to work with
Such an easy insurance to work with. Quick payments.
Insurer: Embrace
By: Debra Adkins-Johnson