224,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Minor technical issues
So far so good. Enrollment was easy. On iPhone uploading a picture via safari didn’t work but I had no issues doing it on the app. I was also able to add names of people who could make changes to our policy (like my husband) but have not been able to send them access to the account online, having that fixed would be really nice. We haven’t needed to process any claims yet. The policy doesn’t go into effect until 15 days after enrollment so we signed up early. Our puppies won’t be home until the end of the month- the policy should go into effect right around the time our puppies come home to us. I feel I can’t give a fair review until we have actually don’t anything to use the policy we purchased.
Insurer: Spot
By: Cha D
Very quick process to upload the claim…
Very quick process to upload the claim information. The steps are clear and easy to follow.
Insurer: Embrace
By: Jacqueline
Best client services and pricing for…
Best client services and pricing for insurance
Insurer: Sonnet
By: Oleh
Easy to sign up
It was easy to see what I was getting and the prices by picking different options. Haven't used it yet, so we'll see how it goes.
Insurer: ASPCA
By: Barbara Bost
Haven’t received compensation for my…
Haven’t received compensation for my dog Oreo emergency vet visit
Insurer: Embrace
By: Ronald Hayes
Avoid them at all cost
Avoid them at all cost. Hard to reach and actually speak to someone. Its all fine and good when you do not need them. But when you do, that is when you discover the money you are paying is for nothing. You are actually paying for nothing. Had a claim filed. They don't bother to connect or follow through and are very hard to reach. Till this day no one has bothered to make it right. I canceled my policy, and was also charged for canceling early.
Insurer: Sonnet
By: Sam
Service
Excellent customer service. After I signed up, they gave me a call and gave me further information and she was so sweet. Thank you!
Insurer: ASPCA
By: Page Peterson
Pleasantly surprised at how easily my…
Pleasantly surprised at how easily my claim was handled . Everything was clearly explained and I was kept informed on the progress of the claim . I have recommended Pets Best to my daughter and her husband .They are currently cat-less (their kitty of 17 years died in February) but hope to find another kitty (maybe two) to spoil and give a loving home to. I told them about the different plans offered and the very reasonable rates .. I had dealt with another pet insurance company years ago that just gave me the runaround ,so it is very refreshing to have you as Gertie's insurance provider .. Thanks , Jane Spratler
Insurer: Pets Best
By: Janie Spratler
Accidental claim
We are new to Pet insurance and did a LOT of research prior to picking Embrace. We actually didn’t think we would have to take advantage of their service for a long time, since we have a young pup, but when we had an unforeseen accidental claim for a swallowed foreign object just shortly after being outside the waiting period, they covered everything without arguing. Great experience. I am happy to say Embrace lived up to their promise. Amazing service. Courteous and patient customer service. Glad, we picked them.
Insurer: Embrace
By: MB
My representative was extremely helpful…
My representative was extremely helpful in finding the best insurance plan for our new puppy Ozzy. informative and polite and truly help me understand the processes going forward. thank you!
Insurer: Spot
By: David D