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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I canceled my policy.
I canceled my policy. Your customer service telephone rep I talked too was very sarcastic and lacked E- IQ skills. I didn’t like his tone or lack of empathy. Surprised he works for you. Hire competent and compassionate people, please. Corinne Candelaria, RN, MBA, CNOR (E) Houston, TX
Insurer: Trupanion
By: Corinne Candelaria
amazing
amazing! recommend to all my friends.got my refund the same day
Insurer: Pets Best
By: Maor Masica
As a newbie to Fetch
As a newbie to Fetch, I have had only a few dealings with the company. When I signed up, I thought the service representative was excellent. She was friendly, knowledgeable, and very professional. The only claim that I have made was for my initial puppy visit at nine weeks. The claim process was fast and efficient. Now I am submitting my claim for the 12 week visit. And they say it takes up to two weeks for review. That seems quite long to me. But I am still waiting to see what reimbursement I will receive. I’m glad I signed up for Insurance as a puppy. The pre-existing issues makes it very hard to sign up with an older dog.
Insurer: Fetch
By: customer
Definitely the best!…
I have had pets best on my dogs (mastiffs) for several years and I rave about them to anyone that will listen! From emergencies to chronic conditions, they have always provided seamless coverage for us. I had a different carrier prior to pets best and I switched over after they processed one claim and only reimbursed a fraction of what I paid since they pay what they think something should cost, not what the invoice shows.
Insurer: Pets Best
By: Bethany Linden
Quick and fair response to claims.
Quick and fair response to claims.
Insurer: Pets Best
By: Dexter Brewer
Have not used the benefit but Cassie…
Have not used the benefit but Cassie enjoyed the welcome stuffie
Insurer: Pumpkin
By: customer
What fetch promises they deliver
What fetch promises they deliver. The process seems lengthy but it is consistent. Fetch is a caring dependable reputable pet insurance to protect your pet. My girl is my jewel and I protect her with nothing better than the best I can get. Fetch is just that.
Insurer: Fetch
By: kristi a orwoll
HAPPY WITH FETCH INSURANCE FOR OUR DOGWe have had Fetch for about 2 years now…
We have had Fetch for about 2 years now and have had any questions answered promptly and kindly. Fortunately we have not had but a few claims for prescriptions to be processed. We have received the check payments promptly also. Staff is very helpful!
Insurer: Fetch
By: swansonjm
Excellent Service
I have had Pets Plus Us for my last 2 dogs. They have been very easy to contact by phone or email. The response is very fast. I submit my claims on line and hear back within 48 hours. I highly recommend Pets Plus Us for Pet Insurnace.
excellent service
I was very impressed by the speed at which my claim was fulfilled and the ease of filing. Thanks very much .
Insurer: Fetch
By: customer