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Claim review breakdown done WRONG
Trupanion’s claim adjusters when reviewing claims for new and existing conditions are done inefficiently and wrongly when to or not to apply customer’s deductible are done incorrectly. I’ve experienced numerous times when I submit claims for my dog’s condition that deductible has already been met, adjuster would “double dip” by applying my deductible for the same condition.
Insurer: Trupanion
By: Shirley
Getting enrollment was a snap
Getting enrollment was a snap. The customer service was great and I was changing from one state coverage under a prior owner to another state. I am very happy with the process of enrollment!
Insurer: Trupanion
By: Melissa E.
Above and Beyond
I have had Healthy Paws for my Dog Jasper for 8 years. They are by far THE BEST pet insurance you can have. Jasper had Cancer 2 years ago and it was a lengthy & expensive treatment. Healthy Paws paid the claims quickly, what a life saver. Now Jasper tore her CCL and again an expensive surgery. Healthy Paws even sent a personalized email asking how Jasper was doing after the surgery. Absolute best pet insurance hands down.
Insurer: Healthy Paws
By: Colette
So far pretty bad
So far pretty bad! I submitted my first claim because my dog injured her eye, which is obviously classified as an accident, well it was immediately decided and deemed as an illness…. How is an eye injury an illness? My vet it trying to appeal this but if I’m going to have to go through this everytime I have a claim, it’s not worth it. There are better companies out there Response to your comment: no confusion whatsoever, you denied my claim, my vet appealed and now you’re covering it. It’s that simple.
Insurer: Embrace
By: Julie
Overcharging and escalating
Firstly, they escalate premiums at an outrageous rate. Way above market even before they escalate. Secondly they make it nearly impossible to cancel your policy - i dare you to try find where to do this on the web portal.
Insurer: ASPCA
By: Richard Cohen
Amazing insurance that works quick and…
Amazing insurance that works quick and easy!
Insurer: Spot
By: Gabrielle Larry
VERY PLEASED
This was our first time doing business and it was very close to what we expected. We appreciated that they were swift in responding to our first claim. Very happy so far.
Insurer: Figo
By: Mary
Online quoted $130, over phone quoted $70 same policy?
The three stars is solely for transparency of pricing. We tried to sign up online and for some reason it didn’t go through and told us to call customer service. Once we were connected with an agent we were quoted an entirely different price of $70/month rather than the online quoted $130/month. Everything else was very professional and easy but I can’t help but wonder how long I would have had to pay highly inflated online rates if the original application would have gone through.
Insurer: Trupanion
By: Mark Hackett
Above and Beyond
I have had Healthy Paws for my Dog Jasper for 8 years. They are by far THE BEST pet insurance you can have. Jasper had Cancer 2 years ago and it was a lengthy & expensive treatment. Healthy Paws paid the claims quickly, what a life saver. Now Jasper tore her CCL and again an expensive surgery. Healthy Paws even sent a personalized email asking how Jasper was doing after the surgery. Absolute best pet insurance hands down.
Insurer: Healthy Paws
By: Colette