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Responses have been quick
Responses have been quick, honest and pleasant. So far I would recommend.
Insurer: Pumpkin
By: Jim McBroom
Reimbursement
I submitted the documentation for a wellness claim reimbursement. The funds were unexpectedly in my bank account at lightening speed. This company is true to its word.
Insurer: Spot
By: Barbara Johnson Joyner
I’ve used Trupanion for 2 of my dogs
I’ve used Trupanion for 2 of my dogs. It has been well worthwhile. One had a major surgery. They paid promptly with no hassle at all. They even refunded payments after I remembered to cancel after my Dexter died. What insurance companies should be like.
Insurer: Trupanion
By: Sara Parriott Graham
Emergency trip to the vet
Emergency trip to the vet - cat not eating, vomiting, etc. Total bill was $1,100 and Trupanion paid - before we even left the building - more than $700. The remainder was all easily explained and within our policy parameters. I was very impressed!
Insurer: Trupanion
By: Jeff Steele
claim handling
I am disappointed in Trupanion's services. I have a cat and I have insurance with Trupanion for many years. This company makes every effort not to pay insurance when it comes to paying the claim. They found different reasons as to why it is not covered. My cat has a diarrhea condition, on and off, and we claimed 3 times for the same reason. As per policy, the Truponion is saying that I have a deductible amount that I have to pay for injury or illnesses and that this deductible is paid only one time for lifelong conditions. so, the condition is diarrhea, and i paid the deductible of 26.20 CAD on the Feb. 23, 2022 claim, then I paid 100 CAD on a claim from Feb. 27, 2022 (shows remaining deductible is 173.80 CAD) Now, in 2023, 1.5 years later, my cat again got diarrhea that was treated with the same medication, but as per the customer service representative, I have to pay my 300 deductible starting again as diarrhea in 2022 does not relate to diarrhea in 2023. How it even can be possible? How then the lifelong illness can be described? My understanding that if it says one time pay for lifelong condition, i have to pay once for life condition, does not matter how many times this condition will repeat, it is still one condition. Diarrhea is diarrhea, it cannot be something else. But NO, Trupanion is always trying to find a reason to NOT pay you. And also the process of paying or investigating your claim is sooo long, last claim happened in November 2023, and the answer i got end of December 2023, further investigation was almost 2 months, finally got the answer with a different reason for not to pay the claim. Sincerely, Tatyana Goncharenko
Insurer: Trupanion Canada
By: Tatyana
Wonderful experience but need to improve claim processing times
I've been a customer of Pets Best for several years and enjoy the ease of being able to submit claims and haven't ever had much of an issue as all documentation submitted has been sufficient. Great customer service whenever I've called. The only area of improvement needs to be the speed of processing a claim as it has been, on average, about 21 days from the date of submission to receiving an outcome from the submission. Would highly recommend Pets Best!
Insurer: Pets Best
By: Jay Shah
Great claim experience
We filed out claim and got our payment within just a couple days. Fabulous service!
Insurer: Embrace
By: David Shapiro
I am a walking billboard for Pets Best
I am a walking billboard for Pets Best! as a matter of fact I have sent links to other fur parents in the waiting room of vet hospitals for Pets Best to encourage them to get insurance for their babies so they can get the best care for them without breaking the bank. I have had Pets Best insurance coverage for my Phoebe ( purebred Persian cat) since I got her at age 8 months. I did everything I could pre adoption to make sure she was healthy but since we have had her, we’ve had two medical incidents, the latest now chronic and I don’t know how we could have gotten through it without the fantastic coverage and experience with PB. I’ll detail the things that are difference makers for us: 1) Affordability - for the coverage we have ( includes breed specific underlying conditions, $250 deductible, $5,000 annual limit) the monthly premium is so reasonable and worth every penny ( we hit our annual limit last year) 2) Easy no hassle process- unlike human health insurance the claims submission process is sooooo easy. I just request all my providers to email me the receipt and paid invoice or I take a photo of my cat’s medicine container with the prescription receipt and just forward the email to the claims email along with our policy number. ( no email copy necessary) and they follow up with a confirmation of receipt and you can then look on the website to see the status. On the rare occasion that I had a question because a claim needed more info, I got a human on the phone immediately and they were instantly helpful and they clearly care about you and your pet. I have never had a legit claim disputed which I don’t take for granted. 3) GREAT FAST coverage- I didn’t buy the preventative plan but for EVERYTHING associated with the medical issues I have had ( excluding the explicitly stated items like deworming which I imagine is due to care and condition issues that are the owner’s responsibility) no hassles and the claims are processed quickly and i get the checks in a timely fashion 100% accurate which helps with my cash flow given the credit card due date for the payment. Be smart and do yourself and your fur babies a favor and give yourself peace if mind and look into getting insurance for your pet and definitely consider Pets Best. I am so grateful I did it. Good luck.
Insurer: Pets Best
By: Consumer
Submitted my claim for my pet’s annual check up. Only $65 of the more than $350 was covered. The insurance should cover wellness visits. I plan to cancel.
Submitted my claim for my pet’s annual check up
Insurer: Pets Best
By: Sherriann Clark
Cost effective and affordable pet…
Cost effective and affordable pet insurance!
Insurer: Spot
By: Rosemary