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Quick reimbursement time.
Quick reimbursement time.
Insurer: MetLife
By: customer
PetsBest Cannot Claim Website Issues
Our Vet submitted handwritten receipts for our 2 claims for Nov/Dec. PetsBest denied BOTH claims claiming "unreadable" but never contacted the doctor ! Petsbest never took the time to read purpose of visit & associate the line entries. Then...I reviewed the Vet Notes and w/o ANY medical experience translated every single word for PetsBest, who only then (after 4 weeks of nonsense Emails/US Mail Letters) settled our claims. PetBest claim reviewers must be Button Pusher Interns who REJECT rather than READ. THIS HAPPENED THOUGHOUT ALL OF 2025 ! Their Website crashed & it took 8 WEEKS TO PROVIDE ANY PORTAL ENTRY OR RESULTS VIA WEBSITE. WHO IS THE "IT FOR PETSBEST"? Nobody takes 8 weeks to get a website updated or back up online
We love Pets Best
We love Pets Best! They have been fantastic with claims and reimbursement of those claims.
Insurer: Pets Best
By: Jim
Kitty emergency
We had an emergency with our wonderful little kitty. We had an almost $4k bill that trupanion dropped down to $900. It was a huge relief that we could get our sweet boy the treatment he needed without stressing about how we were going to pay our normal bills this month. It was fast and easy, with approval they paid their part up front.
Insurer: Trupanion
By: Shannon Pekarski
Quick communication and ease
Ease of use, navigation of website and quick response to claims. I also appreciate the consistent updates.
Insurer: MetLife
By: Steve
The experience has been fine
The experience has been fine. However I was just quoted policies for both dogs at significantly less cost, and instead of a $3000 maximum annual benefit, it is for $20k on each dog.
Insurer: ASPCA
By: Tamatha Robson
Knowledgeable and helpful
Very caring and helpful
Insurer: MetLife
By: M.C.Z
Poor user interface both on website and…
Poor user interface both on website and on app. Payout methods didn't work, had to wait for physical checks to arrive. Insurance wasn't there for me when i needed it the most.
Insurer: MetLife
By: Carlos Ramos
Trupanion is excellent in every way I…
Trupanion is excellent in every way I can think of. Really love it that the vet can bill while you are checking out and you know how much they covered instantaneously. Great organization.
Insurer: Trupanion
By: Polly Smith
The experience was simple with excellent 👌 customer service. Give them a call and see how easy it is for yourself
Great service with excellent pet insurance
Insurer: Nationwide
By: James Mitchell