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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Trupanion cares
Trupanion representative was VERY thorough and explained everything we needed to know! He went above and beyond to make our experience a good one! He helped us in choosing which policy is right for our puppy and for us!! We have Trupanion with our 6 year old! We highly recommend it!!
Insurer: Trupanion
By: Debra
We Love Figo!
Very quick turn around and great coverage. So glad we switched to Figo.
Insurer: Figo
By: customer
Your representatives
Your representative, Joshua Sabado, did an excellent job of taking me through the steps to review and order your Pet Insurance. But those that followed in trying to help me sign in and use your service were not effective in resolving the problems and instead, kept sending me emails saying they understood my concerns - but did'nt do anything until I threatened to cancel the policy and go elsewhere.
Insurer: Fetch
By: Robert B.
ease of use… everything done within the…
ease of use… everything done within the app!!!
Insurer: Embrace
By: A Jason Eldridge
Quick, kind, and easy service to use!
The process as a whole with Spot pet insurance is very easy, from filling out the information to submitting the claim! Response time is extremely quick, and when talking on the phone, they are kind and very helpful! We are super thankful we decided to get pet insurance!
Insurer: Spot
By: Holly Venaas
Terrible System
The main issue was that they needed further information from one of the vets we attended. They weren’t making an effort to get it, and asked for my assistance for the info, but neither the online portal, nor the email request had info regarding which vet or what information they needed. After 3 phone calls with embrace I was able to figure out what they needed, and get it from the provider (which was very easy) and had them send it to me and Embrace, which I’m glad I did. I also forwarded the info and got email notification of receipt. One month later I get an email saying they never received it, so I get on the phone with a fourth rep, and have them put me in touch with an adjuster. Suzanne was great and got it figured out immediately. There’s just so many things wrong it’s hard to make any meaningful criticisms… but Suzanne was awesome, so two stars.
Insurer: Embrace
By: Mitchell Haeuszer
Simple, easy, as advertised.
The fact that they paid me in a reasonable timeframe without hassle is all I needed from an insurance company. This no-nonsense, no-run-around experience is exactly how easy it should be when submitting a claim and waiting for reimbursement. Everything was as advertised with no surprises.
Insurer: Pets Best
By: corey lowder
They are asking for records they…
They are asking for records they already have. I have never had a hassle with filing a claim but this may be ridiculous.
Insurer: Spot
By: Patti
Great service, Quick Claim Refunds
Great service and quick turnaround for claims. Reasonable prices for coverage.
Insurer: Spot
By: Dee
I got spot for my dog and I am so glad I did
I have had a great experience with spot insurance They've always been kind and courteous when prompt with my claims.
Insurer: Spot
By: Molly Hayes