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Healthy Paws makes everything super easy
Healthy Paws makes everything super easy. They are caring, very responsive to phone calls and emails, made it easy for our veterinarian to upload documents, and quick in reviewing claims. Couldn’t say more good things about them and they have been very helpful to us and our kitty!
Insurer: Healthy Paws
By: Leslie
Helped cover emergency vet visit
I've had Embrace pet insurance for several years. My cat needed an emergency vet visit. Filing the claim with Embrace was super easy and took about five minutes. The claim was paid within a few days. I'm very happy about how well the whole process went.
Insurer: Embrace
By: Adan
Gracious assistance
The customer service person was patient with my questions and helpful all the way through.
Insurer: Pumpkin
By: Judy Peterson
Super easy and quick!
I wish human insurance was this efficient! Upload a bill, they review the claim and money goes right back in my account. I would give spot 5 stars for sure except I feel like it’s a little more expensive than it should be. Although I’m not sure how their price compares to other companies.
Insurer: Spot
By: Jodi
They will not pay your claim
Please do not use this insurance as it keeps on denying insurance coverage that's not wellness. The bad experience I have: 1. it takes them 24-48 hours to deny your case. 2. it takes them 7-10 business days to review your resubmitted case. 3. they will deny your case and give you a reason that's not even true. They deny my insurance claim twice for the the reasons: 1. unpaid invoice (which is not even true, the vet gave me aN invoice and I already paid) and I did not know they decline it based on this reason until I called try to cancel this useless insurance. I was told by a nice rep to resubmit the claim. I resubmit the claim on FEB 26th, 2024 and after nearly 10 day waiting and got a denial says I have not met the waiting period. I called again and rep told me I did meEt the 15 DAYS waiting period because I bought the insurance on 10.7.23 and my claim was on 1.18.24. I still get denied and at this point. Today is Mar 7, 2024, I fill an appeal and I just want to cancel my insurance because it's no good but headache and time wasted to file claim again and again. my hope is not high that they will do anything about it. but it's definitely not worth so much time invested on filing a claim. I'm losing regardless if they paid my $194 bill. update: 3/8 so not only the reps did not know why they decline me, now the rep emailed me and telling me that it's because my pet did not have enrollment exam or medial records. they issued the policy for me without telling me that it is needed or what I sent initially from breeder (shots and dewormers and such) wasn't considered "the medical record" they should refund me all the money I had paid for the policy if I'm not even qualified to file any claim to begin with!
Insurer: Healthy Paws
By: Faye
Quick and professional service
Quick and professional service
Insurer: Spot
By: Ewa Oberc
Been with them almost 10 years , almost purfect
Been with them almost 10 years . Our cat just passed away and they have been really good and highly recommend . end process took a little time and if your policy renews and you had a medicine dated prior to new policy renewal date and medicine arrives after the new date kicks in they will not honor it . Had to take 1 star off for that , That does not make any sense and there just trying to avoid you . Donated the medicine that was never used . Thank you for the plant seeding card , That was very nice !
Insurer: Embrace
By: sa
Declined reimbursement for dental surgery
My dog, Casper, broke his tooth and needed extraction. I took him to a low cost clinic, where unfortunately they do not itemize surgery costs. They have COHAT package for every oral surgery, which PetsBest doesn't reimburse stating it is a routine cleaning. IT WAS NOT in our case! If it was just COHAT, I would understand, but he had a trauma resulting in a broken tooth, and whether I liked it or not, the COHAT was a part of the surgery. I wanted to be nice and went to a much cheaper clinic. Next time I will have the surgery at my regular vet, where the price is at least twice as much, but they itemize every single thing.
Insurer: Pets Best
By: Annamaria
You read and determine the items on the…
You read and determine the items on the bill that are refundable in a very timely manner which I appreciate. I haven’t received a check yet but it looks good. You determined that two invoices I turned in were the same bill but they were two different dates and different totals. I will resubmit. If I get my checks, You will be FANTASTIC!!
Insurer: Spot
By: Linda Casey
Healthy Paws is there when you need them
I can't tell you how impressed I have been with all of my experiences with Healthy Paws. Our cat and dog have been insured by Healthy Paws for over 5 years. We recently experienced an emergency with our dog which required her to be admitted to the emergency vets for 3 days and 2 nights. The process of submitting a claim was seamless. It literally took only a few minutes to complete. Even more impressively, we received a reimbursement check within days of the submission. If that wasn't enough, Healthy Paws followed up to see how our dog was doing. This business gets high marks in every regard. Ease of use, consumer friendly, delivering exactly what is advertised and finally compassion during a stressful time. Thank you for being there when we most needed you. I have been recommending you to all of our friends who are pet parents and will continue to do so.
Insurer: Healthy Paws
By: Jennifer